SO/ Uptown Dubai

SO/ Uptown Dubai is an absolute vibe! I wasn’t initially aware it was a hotel, but it turned out to be a delightful experience. Arriving early before the 3 PM check-in time, I enjoyed an incredible brunch at Brasserie, featuring a fantastic seafood buffet. Satish provided excellent service, making the dining experience even more enjoyable. I was allowed early check-in, and the room was impressive – spacious, fresh-smelling, with automatic curtains that added a touch of luxury. Mani from housekeeping ensured everything was well-stocked, including complimentary sodas, and checked if I needed anything. The room’s modern features, like the curtain controls, and the stunning views, especially during sunset, were highlights. Lazuli, the poolbar offered a relaxing ambiance with chill drinks, great service from Bathu, and an awesome girl DJ, making it a perfect evening hangout. My sleep on the big, firm bed was superb, followed by a sustainable breakfast experience where ordering minimized food waste. I understood the concept and have no complaints. The spa was another standout. The Filipino receptionist warmly convinced me to try the Hot Stone massage, which was expertly delivered by Sadia. The spacious, modern facilities and breathtaking views added to the overall relaxation. While the bidet in the toilet could use some adjustment for easier handling, everything else was great. The highlight of my stay, however, was undoubtedly Brasserie’s brunch – a hidden gem worth discovering that day!

Upon arrival, I was assigned a different room type that was cheaper than what I had booked. I had to change rooms three times. Phone calls went unanswered. The location was inconvenient. The hotel was new and clean.

I’m living near the hotel and have been curious about it for a while, so we decided to stay. It’s newly built, and everything inside is clean and new, making it very comfortable. Mr.Paul welcomed me with a wonderful smile at check-in. There are security staff near every elevator who are always kind and helpful. The room was lovely, and I had a relaxing time. At one point, I couldn't figure out how to connect the Chromecast, so I contacted guest services. The staff member who helped was very courteous. Breakfast is not buffet-style but ordered from a menu. It was very delicious, and the view from the restaurant was fantastic! Waiter Mr.Hement provided perfect service, making for a wonderful start to the day. The hotel's atmosphere was excellent, but above all, the staff's hospitality was truly impressive and touching! I also working in the hospitality industry and had stayed at many five-star hotels, but the staff level here is very high. I will definitely come back again! To all the staff, keep up the great work! :)