Mercure Dubai Barsha Heights Hotel Suites And Apartments

This is the baddest hotel I have been taken in my life!! Service very bad. And really too much people every where!

The service was not good. And it smells food in the corridor. Also they give me a room next to the elevator. I stayed there for 29 days because I booked it in advance. I had to leave on the 28th day for personal reason, the manager was rude refusing to refund the one day. I don’t care about the one day Redfin, it was the way of speaking.

First opinion,it’s a terrible hotel-to stay with room in not so good condition. The room was full of dust with old soiled curtains, carpets and with poor maintenance of air condition facility. I was charged early check in charges only to allow them to clean the room and service the AC. Rather we could have waited in the reception as we could hardly use the room. Almost the entire day until 5 PM maintenance and cleaning activities were carried out. Only after intervention from trip.com executive they changed the room to a better one. It’s sad that being part of the Accor group, cleanliness of rooms and maintenance standards are not on par with other hotels of Accor group. Hence I wouldn’t ever consider for my next stay and when I checked other reviews, many of them had similar complaint and issues. I stay quite often in other hotels due to my frequent travel and I have never had such experience and in particularly with hotels maintained by Accor.

Apartment hotel, very big room, good stay for family, easy to get public transportation, infront of Dubai Metro internet city station.

The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.

I am disappointed with my booking for a 5 star hotel as Mercure. They kept us waiting until the last minute for check-in.There were a lot of people in the hotel with a lot of children. It was not pleasant. 500AED for 2 nights deposit is way too high for this hotel. I had to ask for a bottle of water every time because the service was not there. Price quality ratio is not worth it. I don't think I will make a booking. This hotel deserves more for being well located in the famous street than the current staff !