Al Ohood Street - Sheikh Mohammed bin Rashid Blvd, Dubai, Emirate of Dubai, United Arab EmiratesVisa hotellinformation
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Gästrecensioner
4.7/5
Otroligt
145 recension
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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.6
Renlighet4.7
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Alla recensioner(145)
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Utmärkt läge(32)
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Utsökt frukost(14)
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Negativa recensioner(1)
Ewan912
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på nov. 2024
Par
6 recension
4.5/5
Utmärkt
Publicerades 2 jan. 2025
The sole purpose for this stay is for the countdown view of Burj Khalifa and the room’s view is spectacular! We drove and was met with the valet but then from there to the lobby was not clear as expected with a 5 star hotel. Once we got up to the room it was great. Bathroom was nice and room is modern, but the TV is not great. The the colour is obviously broken with half the TV different. Breakfast was good with a good spread and taste was good but they didn’t have enough staff and service is rushed and the experience is not quite 5 star. It just seems a number of staff isn’t fully trained and the manager had to tell them to do this and that in front of us. Lastly, they tried the “menu” model like top hotels with the breakfast and that was a joke! I ordered French toast and on the menu it was with whipped cream and compote with berries. The plate given had no cream and just had a couple strawberries. It was a good stay but still some areas to improve for the premium price.
Översätt
Svar från boendet: Dear guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Address Dubai Mall. We’re delighted to hear that you enjoyed the spectacular view of the Burj Khalifa from your room and found the modern design and bathroom to your liking. It’s also wonderful to know that you appreciated the variety and taste of our breakfast offerings.However, we sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments about the valet directions, TV condition, and breakfast service are invaluable to us, and we regret any inconvenience caused. Ensuring seamless service and maintaining the highest standards are priorities for us, and we are already addressing the areas of concern you mentioned, including staff training and attention to detail in our breakfast presentation.Your feedback about the French toast and the rushed breakfast experience is particularly important, and we will work closely with our culinary and service teams to ensure such inconsistencies are rectified.We truly value your insights, as they help us refine our services and deliver the premium experience our guests expect and deserve. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.RegardsRaj Seedeeal
Lingnai
Club Burj Khalifa och Fountain View Room
Bodde på nov. 2024
Par
4 recension
4.2/5
Mycket bra
Publicerades 2 jan. 2025
Service is super nice and nice view from our room. I would like to stay again next time!!
Översätt
Svar från boendet: Dear Lingnai,Thank you for your kind words! We’re thrilled to hear that you enjoyed the superlative service and the beautiful view from your room.It’s wonderful to know that you’d like to stay with us again—we can’t wait to welcome you back for another exceptional experience at Address Dubai Mall!RegardsRaj Seedeeal
Gästanvändare
Deluxerum
Bodde på feb. 2024
Familj
3 recension
1.0/5
Publicerades 1 apr. 2024
Have the worst experience in a 5-star hotels. They refused to assist customers who had a booking issue and overcharged me 3 times the rate
Översätt
Svar från boendet: Dear Winghin,We are deeply saddened to learn about your recent experience at Address Dubai Mall Hotel, and we sincerely apologize for the distress and inconvenience you encountered during your stay.Providing exceptional service to our guests is our utmost priority, and it is disheartening to hear that we fell short of meeting your expectations. We deeply regret any frustration caused by the booking issue and the subsequent overcharge.Please know that we take your feedback seriously, and we are actively investigating the circumstances surrounding your experience to prevent similar occurrences in the future. It is our commitment to ensure that all our guests receive the highest level of care and attention throughout their stay with us.We understand the importance of resolving this matter promptly, and we would appreciate the opportunity to discuss it with you directly to find a satisfactory resolution. Once again, please accept our sincerest apologies for the inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Raj SeedeealManagement Office
Gästanvändare
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på nov. 2024
Par
2 recension
4.7/5
Otroligt
Publicerades 1 jan. 2025
Wonderful view, location and food
Översätt
Svar från boendet: Dear guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the wonderful views, prime location, and delicious food during your stay.Your satisfaction is our priority, and we look forward to welcoming you back to Address Dubai Mall for another exceptional experience.RegardsRaj SeedeealManagement Office
Anonym användare
Deluxerum
Bodde på mars 2023
Res med vänner
49 recension
5.0/5
Enastående
Publicerades 30 apr. 2023
Hotel staff go above and beyond to make your stay comfortable. Lovely clean and comfortable luxurious rooms. Location and views can't get any better for downtown. Hotel smells amazing. Would definitely stay again.
Översätt
Svar från boendet: Dear Valued Guest,Thank you for your kind review, it is truly appreciated.I will be passing your positive comments to our team members who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.I look forward to welcome back for another wonderful experience at Address Fountain Views Dubai.Best regards,Mohammed KaddouraGeneral Manager
Nicnic love travel
Deluxerum
Bodde på aug. 2023
Ensamresenärer
8 recension
4.7/5
Otroligt
Publicerades 19 sep. 2023
Everything is excellent in the hotel. Location is awesome! Highly recommended. I will definitely visit again.
Översätt
Svar från boendet: Dear guest,Thank you for your rating, comments about your experience at Address Fountain Views. I wish you an amazing week aheadRegardsMohammed KaddouraManagement Office
Omar Mahmoud
Deluxerum
Bodde på jan. 2025
Familj
47 recension
5.0/5
Enastående
Publicerades 11 feb. 2025
Perfect
Översätt
Svar från boendet: Dear Omar,Thank you for your kind feedback! We are delighted to know that your experience at Address Dubai Mall was nothing short of perfect.We look forward to welcoming you back for another exceptional stay.RegardsRaj SeedeealManagement Office
Ts Sche
Bodde på jan. 2023
Par
6 recension
5.0/5
Enastående
Publicerades 12 mars 2023
great hotel, high standard, very friendly staff very good location next to Dubai Mall, want to go again
Översätt
Svar från boendet: Thank you for choosing to stay with us at Address Fountain Views.I am delighted to learn of your experience with us and I thank you for recognizing the hotel's facilities and our team’s dedication to service. Please know that I have shared your kind comment with our team.Thank you once more and we all look forward to welcoming you back soon.Kind regards,Mohammed KaddouraGeneral Manager
Ayu Syahrial Nasution
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på apr. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 13 maj 2024
Very goog
Översätt
Svar från boendet: Dear guest,Thank you for choosing Address Dubai Mall Hotel for your recent stay and for taking the time to share your experience with us. We are thrilled to learn that you had a wonderful time during your time with us and that you found our hotel to be excellent.Your five-star rating and positive feedback mean the world to us and serve as a testament to the hard work and dedication of our team. We are delighted to hear that you enjoyed our hotel's facilities, services, and the overall experience we strive to provide to each of our guests.At Address Dubai Mall Hotel, our primary goal is to create memorable experiences for our guests, and it brings us immense joy to know that we have succeeded in doing so during your stay. Your satisfaction is our top priority, and we are grateful for your recognition of our efforts. Once again, thank you for choosing Address Dubai Mall Hotel, and we eagerly await the opportunity to host you again soon.Regards, Raj Seedeeal | Management Office
Ziyad
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på feb. 2024
Par
1 recension
4.5/5
Utmärkt
Publicerades 9 mars 2024
Nice hotel
Översätt
Svar från boendet: Dear guest,Thank you for taking the time to share your feedback with us.We are thrilled to learn that you enjoyed your stay at The Address Dubai Mall Hotel. Your kind words mean a lot to us, and it's truly gratifying to hear that you found our hotel to be nice.At The Address Dubai Mall Hotel, we strive to create a welcoming and comfortable environment for all our guests, and we are delighted that we met your expectations.Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Regards, Raj SeedeealManagement Office
Svar från boendet: Dear Su-xhl,Thank you for sharing your experience at Address Dubai Mall. We’re delighted to hear that you enjoyed our room service and the superb views from the Club Room. Your satisfaction is our priority, and it’s wonderful to know that we could make your stay comfortable.We appreciate your feedback regarding the hotel’s location when driving, and we will look into ways to improve directions for our guests. It’s also great to hear your recommendation for the Sichuan restaurant nearby—we’re sure future guests will find this tip helpful!We look forward to welcoming you back for another enjoyable stay. If there’s anything we can do to enhance your next visit, please feel free to reach out.RegardsRaj SeedeealManagement Office
Pidanhuntunge
Deluxerum med utsikt över Burj Khalifa och fontänen
Svar från boendet: Dear guest,Thank you for sharing your feedback with us. We’re glad you appreciated our prime location right opposite the Burj Khalifa and directly connected to Dubai Mall via private access from within the hotel lifts—offering our guests unparalleled convenience.Regarding taxis, we apologize for any inconvenience you faced. Address Dubai Mall is centrally located, and taxis are abundantly available at our designated pick-up and drop-off points. Our concierge team is always happy to assist with directions or arrange transportation to ensure a smooth experience.We appreciate your comments on the service and value and will continue striving to enhance our guests’ experience. We hope to welcome you back for an even more seamless and enjoyable stay in the future.RegardsRaj SeedeealManagement Office
Gästanvändare
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på dec. 2024
Familj
6 recension
4.7/5
Otroligt
Publicerades 14 jan. 2025
房間裝修很現代,view很好能看到音樂噴泉和哈利法塔。下樓就是杜拜mall,吃飯買東西超方便。
Översätt
Svar från boendet: Dear guest,Thank you for sharing your delightful feedback about your stay at Address Dubai Mall. We are thrilled to hear that you enjoyed the modern decor of your room and the breathtaking views of the Dubai Fountain and Burj Khalifa.Our direct connection to Dubai Mall is indeed one of our standout features, and we’re glad it added convenience to your dining and shopping experiences.It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay.RegardsRaj Seedeeal
Haitun-longmao
Deluxerum med utsikt över Burj Khalifa och fontänen
Svar från boendet: Dear Haitun-Longmao,Thank you for sharing your experience at Address Dubai Mall. We are delighted to hear that you found our location ideal for shopping at Dubai Mall, especially with the convenience of the indoor passage during the warmer months. It’s also wonderful to know that you enjoyed the stunning Burj Khalifa view, as well as our new facilities, quiet breakfast, and peaceful pool area.We understand your point about the partial view of the fountain and appreciate your feedback. We’re glad that overall, your stay was enjoyable, and we look forward to welcoming you back for another relaxing shopping trip in the future.RegardsRaj Seedeeal
RyanLiao
Deluxerum med utsikt över Burj Khalifa och fontänen
Bodde på okt. 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 8 nov. 2024
乾淨整潔,最大優勢是基本房型就有陽台,景觀直麪哈里發塔及噴泉,一樓直通Dubai Mall中國城。
Översätt
Svar från boendet: Dear guest,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the cleanliness and comfort of our rooms, as well as the unique features of staying with us at Address Dubai Mall.Our balconies with views of the Burj Khalifa and the fountain are indeed a favorite among our guests, and we're glad they enhanced your experience. We're also pleased you appreciated the convenience of our direct access to Dubai Mall Chinatown on the first floor – it’s certainly a unique benefit for our guests.We hope to welcome you back soon for another exceptional stay with us!RegardsRaj Seedeeal