Umm Hurair 2, Umm Hurair 2, Dubai, Emirate of Dubai, United Arab EmiratesVisa hotellinformation
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Gästrecensioner
8.3/10
Mycket bra
75 recension
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Verifierade recensioner
Läge och interiör8.2
Bekvämligheter8.2
Service8.1
Renlighet8.7
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Alla recensioner(75)
Positiva recensioner(71)
Recensioner med foton/video(36)
Utmärkt vistelse!(12)
Rent och städat(9)
Vänlig personal(6)
Utsökt frukost(5)
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Utmärkta rum(4)
Utmärkt läge(4)
Negativa recensioner(4)
Anonym användare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på mars 2025
Par
5 recension
7.0/10
Publicerades 11 apr. 2025
Hotel is okay. Not bad. But service is a little slow. We asked for an ash tray it took an hour to arrive. The bathroom drainage is slow. When we informed, they didn’t even check just said oh it seems like it will just go slow. Then our shower time took forever because we are cautious the water will flood the bathroom floor. Anyway we found a way to remove the cover of the drainage for the water to go down.
Översätt
MundaneMaiden
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på okt. 2024
Annat
44 recension
10.0/10
Enastående
Publicerades 16 dec. 2024
Lovely room, equipped, and clean. Nice staff and the breakfast is amazing
Översätt
Svar från boendet: Dear MundaneMaiden,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai
Duaa. adel
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på apr. 2025
Ensamresenärer
1 recension
7.5/10
Publicerades 8 maj 2025
Checkin process takes time.
Room is clean
Excellent location
Breakfast options are limited
Översätt
SAS2225
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på mars 2025
Familj
1 recension
9.0/10
Utmärkt
Publicerades 25 apr. 2025
Perfect location but the Parkin is so tight which require a lot of skills while you're accessing the area
Översätt
Fredox
Deluxe Double with 1 sofa bed a private balcony
Bodde på aug. 2024
Par
27 recension
7.5/10
Publicerades 21 sep. 2024
Room we booked wasn’t available so they gave us another room but the room wasn’t ready so we had to wait 30 minutes in the lobby.
But in general the hotel was good
Översätt
Svar från boendet: Dear Fredox,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
Zakareya Alsada
Tvåbäddsrum Deluxe med egen balkong
Bodde på jan. 2025
Familj
1 recension
8.0/10
Mycket bra
Publicerades 11 feb. 2025
The hotel was well received, but an employee was harsh responses and semi -collaborative, but after the presence of another employee, he was cooperating with us
Översätt
breathofsea
Superior Twin-rum rökfritt
Bodde på juni 2024
Annat
20 recension
5.5/10
Publicerades 18 juli 2024
Generally place is clean, but this only could be considered for singles. Rooms are too small for couples and two friends. Twin bed were like a double bed. Very disorganized in n terms of space. Also so simple things are not provided. Like a coffee and milk. Does it cost so much to provide just for coffee? And its 4 stars hotel. Working area doesnt fit for a work. Too load and it is in public area, no option to have calls or talk to someone very noisy. Additionally, there are too small pillows. How the size could be like for a children? Why it is not possible to provide one big instead two small? Very uncomfortable stay. Things outside look beautiful and great, from pictures too. But form inside everything didnt make sence. Like person who designed the place was thinking to put more rooms not for comfort of visitors. Also I stuck in elevator while I forgot card and I could move and oplpen the door, while I was on ground floor, only when someone called for elevator I was able to go to lobby and ask for assistance. Location is good only in terms of the city center. Around the hotel no grocery, no cafes, only one place hospital food court. For singles and two days stay is okay for couple and two people and family do not recommend. Also good think, there are swimming pool coolet . during the summer is essential to have 😊. Gym is not possible to use. Treadmills and no place for training at all. Very small room like the room in the hotel itself 🙈
Översätt
Svar från boendet: Dear Elena,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate you taking the time to let us know about your experience.We regret to hear that your stay did not meet your expectations and that you found our rooms to be too small for couples and friends. Your comments regarding the size of the twin beds and the lack of amenities like coffee and milk have been duly noted. Please accept our apologies for any inconvenience caused by these shortcomings. Regarding the working area, we apologize for the noise and lack of privacy you experienced. We understand the importance of a conducive environment for work and will look into ways to improve this aspect for our guests. We apologize for the inconvenience caused by the elevator incident and appreciate your patience while our staff assisted you.Your feedback regarding the surroundings and amenities has been taken seriously, and we will review our offerings to ensure they meet the needs of all our guests.We sincerely value your input as it helps us to improve and provide a better experience for our guests. We hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience.Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai
Pradeepa
Superior Twin-rum rökfritt
Bodde på jan. 2025
Familj
1 recension
2.5/10
Publicerades 16 feb. 2025
Very poor service….wouldn’t recommend for anyone…. Had to wait for basic amenities
Översätt
Ivan
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på feb. 2025
Par
32 recension
8.0/10
Mycket bra
Publicerades 8 apr. 2025
Good hotel , with great pool and breakfast, very cosy and convenient
Översätt
Gästanvändare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på apr. 2025
Affärsresenärer
1 recension
8.5/10
Mycket bra
Publicerades 4 maj 2025
Very good staff , good breakfast, fast check in
Översätt
Gästanvändare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på aug. 2024
Res med vänner
2 recension
3.5/10
Publicerades 10 sep. 2024
It was a worst experience nor food was good in the morning nor did they change the towels.. Had to keep informing them ever day to do there duties
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
Gästanvändare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på feb. 2025
Familj
1 recension
7.0/10
Publicerades 5 apr. 2025
Staff response at reception noy good
Översätt
NORIENA
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på dec. 2024
Affärsresenärer
2 recension
8.0/10
Mycket bra
Publicerades 18 jan. 2025
Great place to stay for your business travels!
Översätt
Ambika prasad
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på jan. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 4 mars 2025
Hotel is good and pleasant stay
Översätt
step king
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på jan. 2024
Affärsresenärer
43 recension
9.0/10
Utmärkt
Publicerades 6 feb. 2024
Extend my night and was satisfy, the feedback I brought up to them and they immediately send someone to bring me toothbrush and water without asking. One of the best hotel in Dubai and it’s new and well maintain. Location wise, no shops around but only a carrefour and metro about 5mins walk away, for business trip I would stay here again.
Översätt
Svar från boendet: Dear Step King,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai