Umm Hurair 2, Umm Hurair 2, Dubai, Emirate of Dubai, United Arab EmiratesVisa hotellinformation
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Gästrecensioner
3.9/5
Bra
47 recension
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Verifierade recensioner
Läge och interiör3.7
Bekvämligheter3.9
Service3.7
Renlighet4.3
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Alla recensioner(47)
Positiva recensioner(44)
Recensioner med foton/video(31)
Utmärkt vistelse!(6)
Utmärkt läge(3)
Negativa recensioner(3)
MundaneMaiden
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på nov. 2024
Annat
42 recension
5.0/5
Enastående
Publicerades 16 dec. 2024
Lovely room, equipped, and clean. Nice staff and the breakfast is amazing
Översätt
Fredox
Deluxe Double with 1 sofa bed a private balcony
Bodde på sep. 2024
Par
12 recension
3.7/5
Publicerades 21 sep. 2024
Room we booked wasn’t available so they gave us another room but the room wasn’t ready so we had to wait 30 minutes in the lobby.
But in general the hotel was good
Översätt
Svar från boendet: Dear Fredox,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
breathofsea
Superior Twin-rum rökfritt
Bodde på juli 2024
Annat
19 recension
2.7/5
Publicerades 18 juli 2024
Generally place is clean, but this only could be considered for singles. Rooms are too small for couples and two friends. Twin bed were like a double bed. Very disorganized in n terms of space. Also so simple things are not provided. Like a coffee and milk. Does it cost so much to provide just for coffee? And its 4 stars hotel. Working area doesnt fit for a work. Too load and it is in public area, no option to have calls or talk to someone very noisy. Additionally, there are too small pillows. How the size could be like for a children? Why it is not possible to provide one big instead two small? Very uncomfortable stay. Things outside look beautiful and great, from pictures too. But form inside everything didnt make sence. Like person who designed the place was thinking to put more rooms not for comfort of visitors. Also I stuck in elevator while I forgot card and I could move and oplpen the door, while I was on ground floor, only when someone called for elevator I was able to go to lobby and ask for assistance. Location is good only in terms of the city center. Around the hotel no grocery, no cafes, only one place hospital food court. For singles and two days stay is okay for couple and two people and family do not recommend. Also good think, there are swimming pool coolet . during the summer is essential to have 😊. Gym is not possible to use. Treadmills and no place for training at all. Very small room like the room in the hotel itself 🙈
Översätt
Svar från boendet: Dear Elena,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate you taking the time to let us know about your experience.We regret to hear that your stay did not meet your expectations and that you found our rooms to be too small for couples and friends. Your comments regarding the size of the twin beds and the lack of amenities like coffee and milk have been duly noted. Please accept our apologies for any inconvenience caused by these shortcomings. Regarding the working area, we apologize for the noise and lack of privacy you experienced. We understand the importance of a conducive environment for work and will look into ways to improve this aspect for our guests. We apologize for the inconvenience caused by the elevator incident and appreciate your patience while our staff assisted you.Your feedback regarding the surroundings and amenities has been taken seriously, and we will review our offerings to ensure they meet the needs of all our guests.We sincerely value your input as it helps us to improve and provide a better experience for our guests. We hope that you will consider staying with us again so that we can have another opportunity to provide you with a superior experience.Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai
Gästanvändare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på sep. 2024
Res med vänner
2 recension
1.7/5
Publicerades 11 sep. 2024
It was a worst experience nor food was good in the morning nor did they change the towels.. Had to keep informing them ever day to do there duties
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
step king
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på feb. 2024
Affärsresenärer
41 recension
4.5/5
Utmärkt
Publicerades 6 feb. 2024
Extend my night and was satisfy, the feedback I brought up to them and they immediately send someone to bring me toothbrush and water without asking. One of the best hotel in Dubai and it’s new and well maintain. Location wise, no shops around but only a carrefour and metro about 5mins walk away, for business trip I would stay here again.
Översätt
Svar från boendet: Dear Step King,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
M.Alhaboob
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på jan. 2024
Par
7 recension
4.7/5
Otroligt
Publicerades 7 feb. 2024
One of the best hotels in Dubai that I've visited. The staff were very helpful mainly Grace thank you to her she genuinely made me feel safe and comfortable.
Översätt
Svar från boendet: Dear Minna,Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Grace will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
Harshit
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på nov. 2024
Par
5 recension
2.2/5
Publicerades 21 nov. 2024
Not a good location
Översätt
Svar från boendet: Dear Harshit,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
Cristiano Tonnarelli
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på aug. 2023
Res med vänner
1 recension
4.7/5
Otroligt
Publicerades 2 sep. 2023
Very good staff, good food and good rooms. They always try to accomodatevi and help.
Översätt
Svar från boendet: Dear Cristiano,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai
Gästanvändare
Bodde på feb. 2023
Affärsresenärer
1 recension
4.7/5
Otroligt
Publicerades 12 feb. 2023
I think it's a new building, and the facilities were so clean that I liked it.
Översätt
Svar från boendet: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai
All you need
Exekutivt rum, rökfritt
Bodde på juni 2024
Ensamresenärer
48 recension
4.7/5
Otroligt
Publicerades 30 juni 2024
Однозначно хороший отель. Обеды здесь 49 AED (2 блюда и дринк, вкусные, мне понравился салат цезарь и спагетти болонезе). Есть пакет с десертом, чуть дороже. Продлили проживание на 2 часа. Уютный и домашний отель в тихом месте.
Översätt
Svar från boendet: Dear valuable guest,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai
Tany Bel
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på maj 2024
Par
4 recension
5.0/5
Enastående
Publicerades 7 maj 2024
Остались ещё на одну ночь. Нам всё понравилось. Примерно 850м от отеля Wafi молл (огромный магазин) - ходили в районе 10:30 вечера и был открыт. Небольшой, но очень уютный номер. Очень приветливый персонал
Översätt
Svar från boendet: Dear Tany Bel,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai
Gästanvändare
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på dec. 2024
Affärsresenärer
21 recension
4.5/5
Utmärkt
Publicerades 16 dec. 2024
地點很不錯,就在地鐵邊上,出行方便。早餐也不錯,種類比較多。
Översätt
Gästanvändare
Superior Twin-rum rökfritt
Bodde på okt. 2023
Affärsresenärer
4 recension
5.0/5
Enastående
Publicerades 5 okt. 2023
酒店總體不錯,交通方便,離地鐵health care city5分鐘路程。周邊有個wifi商場,很方便。早餐也不錯,種類多!
Översätt
Svar från boendet: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai
Aidaochuyoudangdeyang
Superior Dubbelrum med Bäddsoffa Rökfritt
Bodde på dec. 2022
Ensamresenärer
22 recension
3.5/5
Publicerades 2 jan. 2023
價格非常友好,很晚落地,就在這個酒店睡了幾個小時,離機場方便,連鎖酒店至少各項服務都是可以的
Översätt
Svar från boendet: Dear Aidaochuyoudangdeyang ,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai
Svar från boendet: Dear Ericsun,Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai