Palm Jumeirah - Crescent Rd - The Palm Jumeirah, The Palm Jumeirah, Dubai, Emirate of Dubai, United Arab EmiratesVisa hotellinformation
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1 natt
Gästrecensioner
9.4/10
Otroligt
175 recension
För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Verifierade recensioner
Läge och interiör9.5
Bekvämligheter9.5
Service9.1
Renlighet9.6
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Alla recensioner(175)
Positiva recensioner(173)
Recensioner med foton/video(76)
Utsökt frukost(32)
Väl inredda(12)
Fin havsutsikt(12)
Lyxigt(11)
Utmärkt pool(11)
Utmärkt för barn(10)
Stora rum(5)
Har en infinitypool(4)
Negativa recensioner(2)
Yasin
Rum Palmscape King
Bodde på aug. 2024
Familj
2 recension
10/10
Enastående
Publicerades 6 sep. 2024
Utmärkt hotell; men jag skulle verkligen älska att ha underhållningsprogram, shower och en bättre pool trots allt. Deras pooler är bokstavligen för barn :)
KälltextÖversatt av Google
Svar från boendet: Dear Yasin, I am delighted to read that you had an amazing time at Atlantis The Royal. We appreciate your suggestions regarding entertainment programs, shows, and pool options. We’re always looking for ways to enhance our guests' experiences and your input is invaluable. We hope to welcome you back soon and offer you an even better stay. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Gästanvändare
Rum Palmscape King
Bodde på juni 2024
Par
4 recension
8.0/10
Mycket bra
Publicerades 3 juli 2024
Hotellet är trevligt men vårt rum hade en lukt till det och vi berättade för dem och de sa att de skulle behöva kolla in det
Vi har inte flyttat rum
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Tack för att du delar med dig av din feedback. Vi är glada att höra att du tyckte att vårt hotell var trevligt, men vi ber om ursäkt för besväret med lukten i ditt rum. Vi beklagar att vi inte kunde lösa detta problem till din belåtenhet under din vistelse. Du kan vara säker på att vi tar itu med denna oro för att förhindra liknande upplevelser för våra gäster i framtiden. Vi hoppas få en ny möjlighet att välkomna dig tillbaka och ge en perfekt upplevelse. Med vänliga hälsningar, Tom Roelens, VD, Atlantis The Royal
Anonym användare
Rum Palmscape King
Bodde på aug. 2023
Ensamresenär
1 recension
10/10
Enastående
Publicerades 16 sep. 2023
Helt nytt hotell med fantastiska faciliteter. Hotellet har allt du behöver, frukostservicen var också bra.
KälltextÖversatt av Google
Svar från boendet: Kära gäst, Vårt mål är att ge fantastiska upplevelser och eviga minnen till våra gäster. Baserat på din recension har vi inga tvivel om att ditt besök verkligen var enastående. Dina vänliga ord om våra produkter och tjänster är mycket uppskattade och dina värdefulla kommentarer kommer att vidarebefordras till teamet för att inspirera dem att kontinuerligt ge exceptionell service till våra gäster. Med vänliga hälsningar, Tom Roelens General Manager och Senior Vice President, Operations, Atlantis The Royal.
Gästanvändare
Rum Palmscape Queen
Bodde på juni 2025
Familj
2 recension
10/10
Enastående
Publicerades 19 juli 2025
Great stay fab hotel, very friendly staff and breakfast buffet so amazing
Översätt
Svar från boendet: Dear Guest, Thank you for your lovely feedback! We’re delighted to hear you had a great stay at Atlantis The Royal. It’s wonderful to know you enjoyed the warm hospitality from our team and the amazing breakfast buffet. We look forward to welcoming you back again soon! Best regards, Lays Laraya, Director, Quality & Guest Experience
ASIF AIYUB PATEL
Sky Pool Villa Havutsikt
Bodde på juni 2025
Par
4 recension
10/10
Enastående
Publicerades 20 juli 2025
The Royal Atlantis is truly a luxurious experience.
What impressed me the most was the amazing staff and management team – very professional, friendly, and always attentive. From check-in to check-out, everything was smooth. The service was top-notch, and they made me feel like royalty. Highly recommended for anyone looking for 5-star comfort with exceptional hospitality.
Översätt
Svar från boendet: Dear Asif, Thank you for your wonderful feedback. We’re delighted to hear that your experience at Atlantis The Royal was truly luxurious and that our team left such a lasting impression. It’s especially rewarding to know that the professionalism, warmth, and attentiveness of our staff made you feel like royalty throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional visit. Best regards, Lays Laraya, Director, Quality & Guest Experience
Gästanvändare
Familjerum med havsutsikt
Bodde på dec. 2024
Familj
7 recension
9.0/10
Utmärkt
Publicerades 1 feb. 2025
The hotel has excellent services and facilities.
Översätt
Svar från boendet: Dear Guest, We are delighted to learn that you enjoyed the excellent services and facilities at Atlantis The Royal. We look forward to welcoming you back for another amazing stay. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Adventures of a STRAWBERRY
Rum Seascape King
Bodde på aug. 2024
Annat
35 recension
10/10
Enastående
Publicerades 9 okt. 2024
Exceptional Experience at The Royal Atlantis in Dubai
My recent stay at The Royal Atlantis in Dubai was truly unforgettable. From the moment I arrived, the level of luxury and attention to detail exceeded my expectations. The architecture of the hotel is breathtaking, offering stunning views of both the city and the sea.
The room was spacious, immaculately clean, and elegantly designed with modern amenities. The service was impeccable—staff were always friendly and willing to go above and beyond to accommodate any request. The dining options were phenomenal, with a wide variety of restaurants offering world-class cuisine.
The facilities, especially the pools and spa, were some of the best I’ve experienced. Relaxing by the infinity pool overlooking the Arabian Gulf was pure bliss. The hotel also offers easy access to private beach areas, adding to the overall exclusivity and luxury feel.
If you’re looking for a top-tier hotel experience in Dubai, The Royal Atlantis is worth every penny. I can’t wait to return!
Översätt
6/12
Svar från boendet: Dear Guest, We are absolutely thrilled to hear that your recent stay at The Royal Atlantis was truly unforgettable. It's wonderful to know that the luxury, attention to detail, and breathtaking architecture of the hotel exceeded your expectations. Your kind words mean the world to us, and we can’t wait to welcome you back for another exceptional experience. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Tounkara Sadjo
Rum Palmscape Queen
Bodde på dec. 2024
Affärsresenär
3 recension
10/10
Enastående
Publicerades 29 jan. 2025
Very happy staying
Översätt
Svar från boendet: Dear Guest, Thank you for your feedback. We're delighted to hear that you had a happy stay. We look forward to welcoming you back for another great experience. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai
Chloe YUNG
Rum Palmscape King
Bodde på jan. 2025
Par
1 recension
7.0/10
Publicerades 22 feb. 2025
Front Desk Service Needs Improvement , particularly in terms of responsiveness and professionalism.
1. Slow Response Time
When I checked in, the front desk staff, Mahmoud, took my phone number and assured me that he would notify me via WhatsApp once my room was ready. However, I never received any update. At 2:45 PM, I followed up with him but got no response. Eventually, I went to the front desk myself and checked in at exactly 3 PM. It’s possible that my room was ready earlier, but the lack of communication was unprofessional and inconvenient.
2. Lack of Professional Knowledge
On 3pm , when I arrived at the front desk, I was assisted by the supervisor, Paul, as the first staff member had not responded. I was surprised to find that Paul struggled to answer some very basic questions that a front desk staff member should be able to handle with ease. This raised concerns about the training and professionalism of the hotel’s front desk team.
3. Unfriendly Service
Overall, the attitude of the front desk staff felt indifferent, lacking warmth and professionalism. While the hotel facilities were impressive, the service quality did not meet expectations.
I would recommend visiting for the experience, but don’t expect exceptional service from the front desk.
Översätt
Svar från boendet: Dear Guest, Whilst it was a pleasure to have you as our guest at Atlantis The Royal, we are sorry to learn about your experience. We sincerely apologize for the delays and lack of communication you encountered at the front desk. This is not the standard of service we strive for, and we truly regret any inconvenience caused. Your feedback regarding responsiveness, professionalism, and training has been noted, and we will address these concerns with our team to ensure improvements. We appreciate your kind words about our facilities and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Maryia Isachenka Manager, Quality and Guest Experience, Atlantis Dubai
Gästanvändare
Rum Seascape Queen
Bodde på maj 2025
Reser med vänner
3 recension
10/10
Enastående
Publicerades 27 juni 2025
Best Hotel I ever stayed in, it deserves every praise that it gets
Översätt
Svar från boendet: Dear Guest,Thank you so much for your heartfelt words!We’re truly honoured to be called the best hotel you’ve ever stayed in — feedback like yours means the world to our entire team. We’re so glad your experience lived up to the praise, and we can’t wait to welcome you back for another unforgettable stay.Warm regards,Maryia IsachenkaQuality & Guest Experience ManagerAtlantis Dubai
ZacTan
Royal Club queensize säng - Palm utsikt
Bodde på maj 2024
Familj
28 recension
9.5/10
Otroligt
Publicerades 6 juni 2024
Its over the top luxury experience. The "It" place to be seen and heard. If you have the doll, then its an experience like non-other.
Översätt
Svar från boendet: Dear ZacTan, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Royal experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Tom Roelens Managing Director, Atlantis The Royal
kennykwok428
Rum Seascape King
Bodde på juni 2024
Familj
17 recension
10/10
Enastående
Publicerades 18 juli 2024
Very good
Översätt
Svar från boendet: Dear Kenny Kwok, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Coo!
Rum Seascape Queen
Bodde på nov. 2023
Reser med vänner
55 recension
9.0/10
Utmärkt
Publicerades 26 dec. 2023
Thank you so much for the amazing hospitality and fantastic service, everyone is well trained.
Översätt
Svar från boendet: Dear Coo, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Tom Roelens General Manager and Senior Vice President, Operations, Atlantis The Royal
Gästanvändare
Rum Palmscape Queen
Bodde på maj 2024
Familj
1 recension
10/10
Enastående
Publicerades 2 juli 2024
Amazing food, amazing views and great to have the water park additional to hotel pool.
Översätt
Svar från boendet: Dear Guest, I am delighted to read that you had an amazing time in Atlantis The Royal. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Tom Roelens Managing Director, Atlantis The Royal
Mohammed
Rum Palmscape King
Bodde på dec. 2024
Par
4 recension
9.0/10
Utmärkt
Publicerades 27 jan. 2025
Excellent hôtel I am so happy
Översätt
Svar från boendet: Dear Mohammed, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Lays Laraya Director, Quality and Guest Experience, Atlantis Dubai