Palace Downtown

One of the best locations in Dubai city but the bidet in the toilet had constant sewage smell coming out which was so unpleasant. Hotel management has to check and do something with the drainage pipes in order to keep up with the standards cos the hotel is dated.

I've booked a room named "fountain view", but the fountain was not even partially visible from the room. I had to go out to the balcony and lean and turn to left to be able to see the fountain. They managed to change the room with a nice view of the fountain, but only after I've issued multiple complaints. (At first they insisted that the room was supposed to be partial fountain view, but we didn't even have partial view. not even a glipmse of the fountain.) And I stayed in this hotel 2 months ago, and they still haven't canceled my deposit fee. I've tried calling and emailing but haven't heard back. I looked up on the internet and found similar reviews addressing the same deposit issue. I am a frequent traveller and have numerous experience of staying at many hotels around the world, but I've never seen a five-star hotel with such an issue. I liked the facilities and the location, but I am not going to stay at Palace Downtown again.

Staying at The Palace Downtown Dubai was an unforgettable experience that perfectly blended opulence and comfort. The hotel's architecture and design exude elegance, with intricate Arabian details and a serene ambiance that immediately made me feel welcomed and pampered. The location is unparalleled, offering stunning views of the Burj Khalifa and the Dubai Fountain, and placing me right in the heart of all the action. My room was beautifully appointed, combining traditional charm with modern amenities, and the balcony provided a perfect spot to enjoy the breathtaking scenery. The dining experiences at The Palace Downtown were exceptional. Each restaurant offered a unique culinary journey, with impeccable service and delicious, thoughtfully prepared dishes. The breakfast spread was particularly impressive, with a wide variety of international and local options. The hotel's amenities, including the luxurious spa and the serene pool area, were top-notch and provided a perfect escape from the bustling city. The staff were incredibly attentive and genuinely committed to making my stay as enjoyable as possible. Overall, The Palace Downtown Dubai is a true gem, offering a perfect blend of luxury, comfort, and excellent service. I highly recommend it to anyone looking for a memorable stay in Dubai.

Friendly staff. Good service. Excellent view.

It was an amazing experience in Place down town.Hotel Located in the heart of Dubai,all the employees were professional in excellent service ,especially one of the receptionist Mr.Sodo who had booked the best seat at Thiptara,let us have a beautiful unforgettable night before we leave Dubai.Highly recommend this hotel👍

Everything was perfect! Staff, location, food, room. We ll come again for sure. Kind regards to Rufus, very professional and kind.