Kempinski Central Avenue Dubai recensioner

Terrible Experience – Never Coming Back! I had an extremely disappointing stay at Kaminsky Hotel in Dubai, and I would strongly advise others to avoid it. From the moment I arrived, the service was unprofessional, the staff was indifferent, and the overall experience was nothing short of frustrating. The check-in process was chaotic and took far longer than expected. The room was not ready despite my reservation, and when I finally got in, it was far from what was advertised—unclean, poorly maintained, and with several amenities either broken or missing. Housekeeping was inconsistent, and getting basic requests fulfilled felt like an uphill battle. The staff showed little to no concern for guest satisfaction. Any issues I raised were either ignored or met with dismissive responses. The level of customer service was shockingly poor for a hotel in Dubai, a city known for its hospitality. To top it all off, the noise levels were unbearable, and the hotel’s facilities were either overcrowded or not functioning properly. I left feeling completely frustrated and disappointed. This was, without a doubt, one of the worst hotel experiences I’ve had. I will never stay here again and strongly recommend others look elsewhere.

Trip.com did not inform us that this hotel's name been changed from Address Downtown to Kempinski as of Jan 1, 24. I had booked Address Downtown on Dec 16, 23 and not Kempinski. The taxi driver took us to the new Address Downtown which they didn't have our reservation record then we had to go back to the old Address Downtown which is Kempinski now. It was a waste of our time and I don't like Kempinski hotels. Trip.com should had informed us this change of names and this is the poor service from Trip.com. This is really makes me doubt Trip.com's professionalism and creditability.