The Canvas Dubai - MGallery Hotel Collection

The hotel conditions are extremely unhygienic and far below the advertised 5-star standards. The room had a very bad smell (like urine), the WC was not cleaned properly, and overall cleanliness was unacceptable. This is my first time experiencing such poor standards in Dubai hotels. In addition, the hotel charged me an AED 200 deposit, which feels unreasonable given the situation.

Extremely disappointed with their service i stayed there from 16th july and was suppose to check out today but i left yesterday it self at 7 pm in the evening the reason is i had to call 5 times in the morning to tell them to clean the room the place was dusty there were stains all over the washroom very poor hygiene they could have told me to leave and as a patient of severe dust allergy i had to give my self a shot of anti allergy as it flared up and despite they cleaned my room i was forced to leave in the evening as i was extremely unwell i would never want to come back again and they should compensate me with the last day rent as i couldnt stay there for whole day and night because of their neglegence I am a frequent traveller and stay in only reputed hotels this has been a very very disappointing stay where u have to call them 5 times to clean ur room as u have a dust allergy and when they dont listen u go down and complain to miss ayman on reception

I had a truly wonderful stay at this hotel. From the moment I arrived, the staff was incredibly welcoming and professional. The check-in process was smooth, and I was impressed by the cleanliness and modern design of the lobby. The room was spacious, spotless, and well-equipped with everything I needed — comfortable bed, strong Wi-Fi, and a beautiful view. Housekeeping maintained the room perfectly every day. One of the highlights was the breakfast buffet — a wide variety of fresh options, both local and international, served in a relaxing and stylish atmosphere. The location was also ideal, with easy access to nearby attractions and transportation. I especially appreciated the quiet environment, which made for a restful night’s sleep. Overall, I highly recommend this hotel to anyone looking for comfort, quality service, and a great experience. I will definitely return!