Al Habtoor Polo Resort

I was shocked. Arrived at 2 PM. Was waiting for valet parking, for someone to come to us to take our car, even there was no one in the line. Was waiting for 10mins. At the lobby they told us our room is not ready and they will call us. No one called me. They called my friends at 15:40 saying their room is ready, but I have to wait more. Around 4:30+ we got our room. Executive suit. Apartment is good, however, dust was everywhere, all shelves/tables, balcony. Some of the Bathroom vanity sets were empty. The worst is - Swimming pool!!! Small and full of kids any age 1-14y.o. Even at the swimming pool BAR! Crazy really. Dusty tables, dirt everywhere. Breakfast was horrible. 10 AM empty plates. No fruits, no salads, quality of cheese is horrible. My friend was waiting for omelet for 40 mins. She was checking and reminding them 3 times. Even though there were not many ppl, max 20 that time. Horrible experience of 5 star resort. We left at noon, our friends went home even before us, because they didn’t want to stay there any more minute. My mood is down for the rest of the weekend.

The only problem was its location and the room was small but we upgraded to a suite which was really good. But under beds were not clean and full of spider webs. Amazing view and amazing balcony.

The check in done in a short time, although we reached the hotel around 3 and there were most of the people checking in. The room was not clean we found some dirt tissue, hair on the toilet, and chocolate on the floor. When we decided to check out we requested someone to help us with the luggage but we waited for half an hour and nobody came.

The Place is little far from center of the city, however the place never disappoints you as one of the calm places since in outskirts. Family and friends can definitely have fun and activity. Recommended, staff and service up to the mark only need to improve on room cleanness a little more since property is getting older now.

It’s amazing hotel , perfect place to relax and isolate from the stress of life, the employee in reception (Hamdia was very helpful and cute )

From the moment you arrived, you were greeted with warm hospitality and a beautiful ambiance. The rooms were spacious and elegantly decorated, providing a luxurious retreat after a day of exploring the city. The staff members were attentive and went above and beyond to ensure that you had a memorable experience. Overall, Al Habtoor Polo Resort in Dubai exceeded your expectations, and i would highly recommend it to anyone looking for a remarkable stay in the city. 🌆✨