The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel

Personalen var fantastisk, läget är bra på Jumeirah-sidan. Vi var på 29:e våningen som har en restaurang Ns en bar och på torsdagskvällen fanns det några ljud men inte så mycket störande. Poolen var stor och lämplig för barn. Det fanns en konstruktion nära hotellet som var bullrig på morgonen. Totalupplevelsen var bra

I recently stayed at The First Collection at Jumeirah Village Circle, a Tribute Portfolio Hotel in Dubai. While my stay was not bad overall, I encountered several issues that made it somewhat confusing and uncomfortable at times. Upon checking in, the staff member asked if I spoke Russian or English, but unfortunately, he couldn’t communicate well in either language. This made interactions a bit challenging and confusing. The concierge who helped me with my bags seemed to linger in my room, giving the impression he was expecting a tip, which felt awkward. On my second day, which happened to be my birthday, the hotel kindly brought a birthday cake and some fruits to my room. However, the concierge’s presence while delivering these items again created a situation where it felt like a tip was expected, which was unpleasant. Regarding cleanliness, I was disappointed to find long hair in my bathroom. As a hotel owner itself (different country), I ensure that every room and bathroom is cleaned thoroughly to avoid such issues. Finding someone’s hair made me feel that the bathroom hadn’t been cleaned well, which was uncomfortable. Additionally, I expected to have basic amenities like toothbrushes in my room, but I had to call the concierge to get them. While this is acceptable, I believe that when paying a premium for a service, all amenities should be readily available in the room. The accommodation itself was quite good and met my expectations. However, during checkout, I faced another issue. The staff helped me order a taxi, but when I expressed my preference for a different service, they insisted theirs was better and started looking at my phone. This invasion of my privacy was highly uncomfortable. Overall, while the hotel offered a comfortable stay, the communication barriers, cleanliness issues, perceived pressure for tips, lack of basic amenities, and privacy invasion during checkout detracted from the experience.

Had an amazing time … will highly recommend it to everyone 😊