Five Palm Jumeirah Dubai

My experience staying at the hotel was good and happy, until the last day of my stay I called an employee in the administration who said his name was Majeed and asked him to extend my checkout for three hours and I will pay the required amount due to my flight delay, but his response was unprofessional and bad and he said that I have to check out at 12 o'clock, and when I went down to the reception and paid the settlement and asked the receptionist to book another room due to my flight time, she was cooperative and asked me to pay the required amount and I was surprised that she returned me to the same room.. When I returned to the room, I was surprised that my bags had been taken out and I could not find them until I went down again and searched for them despite my request to return them several times over more than two hours. The experience of this employee and the last hours were bad. In general, the hotel is beautiful and enjoyable.

One of the best stays of my life!

Another wonderful stay at Five Palm! This was my fifth visit in the last 13 months, and once again, it did not disappoint. The team is always friendly and helpful, making every moment enjoyable. A special thank you to Samia from reception, who looked after me both in December and during this stay. Her dedication, attentiveness, and commitment to delivering the highest service standards truly made a difference. She should be commended for her outstanding service and guest experience. Looking forward to my next visit!

I have a wonderful time in five palm

Beautiful hotel. Needs better service and breakfast to be considered a 5 star hotel

I had some difficulty with the check in, booked luxe sea view room thinking of the pool view as shown in the website then they gave me a room which was totally different , can’t see any pool view , spoke with somebody in the phone from the room as I was not happy of the room , then a lady , named Freya spoke who was very rude and very poor customer service who was not trying to help in any way , I was not happy then went to the reception to speak about it , there was a receptionist named Anjali , who was very lovely , who sort out my room problem and gave me a new room as advertised and I was very happy . Because of receptionist Anjali ,who was brilliant, had great customer service made my day and saved my experience in the hotel . I am giving all these 5 star just for Anjali, who was star of my visit to the hotel , otherwise will have given 0 star for the customer service provided by the in-house room manager Freya , who was rude and zero customer service , donor try to help in anyway . The place is really good mainly for parties , young people . I love the place , vibes.