Shelleyjoanne
28 september 2023
Area: Fabulous views. Lots and lots of steps, friendly people, lots to see and do, although very expensive. Apartment: Not clean. I own a professional cleaning business so was quite shocked to see the level of cleaning was minimal. Dirty toilet brush, smell from drain, floor not washed, shower base had mould. They ask you to keep it clean, but they leave no cleaning products. Only a VERY WORN dirty sponge in the kitchen, that I refused to use because I had no idea what previous occupiers had used it for. Only 1 t'towel, no towel change mid week or mid week clean (even though it says that anyone staying over 5 days gets a 'clean'.). You are supplied with a very thin sheet, that is it and only one pillow (no spare sheet or pillow like you find in other apartments or hotels). For a double room, there is literally 2 plates, 2 cups, 2 bowls etc. No spares, so you have to wash up every time (with no washing up equipment). There is 2 knifes, 2 forks, 2 spoons and 1 frying pan. No saucepan or anything else. You have a microwave, but no microwaveable bowls or covers to go on plates in microwave. Our fridge broke and leaked all over the floor. The owner/manager, sent a cleaner up, but she turned up in a posh dress (not cleaner wear) and just wiped up the water with a towel (this seemed the norm for the level of cleaning). The owner/manager was very polite and pleasant and attentive and was good enough to change the fridge, but when pulling out the broken one, he admitted to there being 25 years worth of dirt under it, and rather than cleaning it before putting in the replacement fridge (again very old and worn with mould on), he just stuck it straight on top of the existing dirt. This place would be fabulous is the owner just did a few little extra's. For example: 1: Cleaning the property with bleach, not just giving it a 'wipe'. It certainly does not adhere to covid cleaning standards. 2: Putting a NEW sponge every time for every tenant (these are a minimal cost) 3: Putting an extra sheet and pillow in each apartment 4: Maybe getting some new outside chairs (even if second hand, as long as they are decent), rather than taping up the old ones over and over which are actually beyond repair 5: Changing toilet brushes regularly 6: Putting an extra t'towel and toilet roll in the apartments 7: Putting a few little extra touches to the tatty furnishings will go a long way and will get him more business in the long term. 8: Stop taping everything up to fix it!, it makes it look shabbier than it already is. If its broken....replace it! Its a shame, as these little things would have made all the difference between a good review, and a not so good one, because our holiday was fabulous, the area is beautiful, the views are outstanding, the people are all wonderful, so if the little extra's were done, this whole holiday would have been perfect
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