Song Hotel

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

已經是第四次入住了，每年帶家人來泡泡温泉打打機麻已經快成為一種習慣。酒店整體美觀大氣，靜謐祥和；房間大而不空，設施優良；地理位置優秀，出門有得吃有得玩；工作人員也是態度良好，有求必應。五星評價，實至名歸。

在我們即將退房時，楊春會提前提醒我們帶好行李，細緻地核對物品，確保我們沒有遺漏任何東西，還熱情地詢問我們此次入住的感受，認真記錄下我們提出的一些小建議，那專注的神情讓人深切感受到酒店對於客人反饋的重視，很贊。

今年冬至這天選擇入住了宋品，主要想到能泡温泉♨️、打麻將🀄️、滑雪⛷️老少兼顧。這次家庭出遊很滿意，房間温度很給力，私湯的温度也合適，晚上稍稍有點高，客房管家kiko也很貼心，有提前聯繫，瞭解到當天也是我的生日，還特意準備了蛋糕，非常感謝宋品的工作人員，都很客氣，服務沒得説！

很不錯的一家酒店👍 入住前的問候 詢問到具體到店時間後第二天在差不多的時間問候迎接 整個過程都很流暢 絲滑 介紹的也很仔細 房間這些我們都很滿意 私湯也不錯 性價比高 服務好 以後會經常回來入住的並推薦給到朋友 我們的管家kiko很👍