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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.8
Service4.8
Renlighet4.8
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Gästanvändare
Gästrum - Trädgårdsutsikt (dubbelsäng)
Familj
1 recension
2.7/5
Publicerades
Over all I am disappointed with this hotel. We booked here as we found the listed amenities to be comprehensive, stating a bar, cafe, restaurant, fitness room, massage room, hot spring, pool, children’s pool etc. however this was not the case. There is only a restaurant that serves coffee and has instant noodles and beers for sale. We saw no sign of a fitness room or massage room. They have a heated pool which was nice to swim in, but no children’s pool or hotspring. The environment is old and run down and has not been well maintained. The public areas are also dirty and messy. The room was nice but did have splashes of dirt on the walls. And the room cleaning service was not very thorough. Some positive aspects are the beautiful environment and view of the mountains and rivers and the service from Xiao Ya, who was very helpful.
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Översätt
Svar från boendet: Hello, dear guest, I'm sorry for the bad experience of your trip. The hotel is located in Qingcheng Mountain. The hotel provides cafes, restaurants, swimming pools and other facilities, which are already relatively complete in the mountains. We have carried out the overall cleaning of the public area hygiene problem you feedback on yesterday and will increase the frequency of public area cleaning from this month. The hotel is located in the mountains. Sometimes the leaves and rain can't be cleaned up in time. I hope you can understand. I apologize to you again. Thank you for your comments and feedback. I wish you a happy life.亲爱的客人您好,很抱歉给您的出行带来了不好的体验。酒店位于青城山,酒店提供咖啡厅、餐厅、泳池等设施,在山中是设施比较齐全的。您反馈的公区卫生问题我们已经在昨天进行了整体的清洁,并且从本月开始加大公区清洁的频次。酒店位于山里,有时候落叶、下雨导致没能及时清理,希望您能够谅解。再次向您道歉,感谢您的点评和反馈,祝您生活愉快。
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Gästanvändare
Gästrum - Trädgårdsutsikt (dubbelsäng)
Familj
1 recension
4.5/5
Utmärkt
Publicerades
I recently stayed at YepSun and I can only recommend this establishment.
The staff was amazing, offering a warm welcome right from our arrival. Their kindness and availability truly added a special touch to our stay.
The room was spacious and clean. It was very pleasant to relax in such a comfortable and well-maintained space.
In summary, I had a fantastic time
Översätt
Svar från boendet: [The resort hotel with more dedication] Dear guest, seeing your comment, we can imagine how much your trust in our Xiaoya family and how comfortable it is to travel. We have been working hard to improve the satisfaction of guests. Thank you for always recognising us! We can provide ironing machines, laundry services and clothes drying. If necessary, you can contact the front desk at any time, and we will do our best to serve you. Looking forward to your stay every time, we will definitely do better next time. Have a happy life!
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Gästanvändare
Familjevänligt Rum (Dubbel säng) (Blötläggningsbadkar)
Familj
4 recension
4.5/5
Utmärkt
Publicerades
Such a beautiful and welcoming hotel!
We had the family room on the top floor. It was spacious, the bed was huge and super comfortable, the shower was hot and the toiletries smelled amazing! The view was to the mountains and you could hear all the countryside morning sounds when waking up!
The staff are super helpful too! I cannot thank them enough for all the advice and help. Although they do not speak English, we had no problem at all communicating via translator apps.
For foreigners, like us, who do not drive — it is worth mentioning, that the hotel is at the end of the road, right in the mountains. You will need a taxi to go anywhere and taxis are more expensive there, because you either need to use local services or pay extra to didi drivers so they agree to drive you up the mountain serpentines.
There was no massage, as listed here. It was not a problem for us, we absolutely loved the outdoor pool after a long hike.
The restaurant was not working too. But I am aware that you can order food and still have a beautiful meal on one of their terraces.
It is a truly idilic and peaceful place, away from the world.
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Svar från boendet: Dear family: Hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that can enable us to constantly find problems at work, correct and make continuous progress. From your comments, we regret to see that this stay did not meet the full score expectation, and we sincerely apologize. We will do a better job in every service link in the future, and live up to your high expectations for the hotel. Thank you again for your support and tolerance for Xiaoya price. I wish you all the best and good luck.
Svar från boendet: 【做服務更用心⭐的度假酒店超3.2萬人收藏】親愛的客人,看到您的這條點評,我們能想象得到您對小雅家的信賴以及出行是多麼的愜意。我們一直在為提高客人的入住滿意度而努力着,謝謝您一直對我們的認可!掛燙機、洗衣服務 衣物烘乾我們都是可以提供的,若有需要可隨時聯繫前台,我們將竭盡全力為您服務。期待您每次的入住,下一次我們一定會做得更好。祝生活愉快!
lalalacampanella
Familjevänligt Rum (Dubbel säng) (Blötläggningsbadkar)