Premier Inn Dumbarton/Loch Lomond

Great helpful and friendly staff. Always good on the location front, however, there is a "but" here. Even though Premier Inn endorses the fact the rooms are non smoking, an ex guest seems of took it upon themselves to smoke in the bathroom in my room. It really smell terrible of stale smoke. Really dreadful. However, I spoke with the front desk staff and they changed my room straight away with no fuss - thank you guys

As with all Premier Inns Ive stayed at this one was as good as the rest. The staff are always friendly and helpful the whole hotel was clean and tidy, room was great comfy bed bathroom nice and good shower, only niggle was the window would not open and room got a little stuffy but overall great

We stayed at this hotel for just the one night. A normal premier inn, you get what you pay for. Staff were very lovely and helpful, parking is plentiful with a Starbuck and Costa on the other side of the car park. Location is very good with takeaways ad supermarkets just a few minutes down the road.

I stayed here for two nights in the middle of December, and it's one of the nicest hotels I've been to, partially down to how lovely all the staff working there was. The hotel itself is clean and comfortable, I stayed in a double room on the ground floor and didn't have any issues. To access the rooms you need your room key which adds a nice layer of security. Parking is free which was a big bonus as well. Breakfast both mornings was lovely, everything was hot and tasty, and the restaurant it was in was clean, well decorated, and peaceful (I had breakfast about 7:30am on a Saturday and a Sunday, so maybe that was why). All staff I spoke to were very kind, both the ladies on reception and the lady working in the restaurant at breakfast were all exceptional. I do find that having friendly staff helps a lot to make a hotel welcoming and a good stay, and I can definitely say that this hotels staff fit that bill. I'll definitely stay in this hotel again when I'm next visiting the area.

Great place if you want to tour the area. If you are on business and need WiFi AVOID the WiFi is so bad at this hotel dial up from the 80s was faster. Apart from that great stay. Just had to go across the car park to Costa Coffee to send emails. Other facilities nearby are good.

I have stayed at many Premier Inn premises and have always been happy with them, however Dumbarton is the exception. I was in a room on the top floor but there was a patch of black mould on the bedroom ceiling so I asked to move room. I was given access to a further 2 rooms both of which had black mould on the bathroom ceiling and one of the rooms smelled damp and musty. I suggested to reception that they refund the room and I check out and go elsewhere but was informed they couldn't do that. I was then given a room on the floor below which was fine and had a good night sleep. There is clearly an issue on the top floor/roof that needs addressed.