Hetland Hall Hotel

環境：酒店周邊環境優美，房間內一般而且房間面積太小，行李打開沒處放 設施：老舊房屋，電梯衹能到一樓，二樓要樓梯 服務：一般 設施：滿眼看到用餐的都是老年人

酒店房間裝修像KTV，酒店位置是很偏遠，不進市區，就是去這個酒店的小路會車導致爆胎，真的去酒店的路不好走。酒店的服務人員挺熱情的。酒店早餐一般般，一般沒車不建議訂，又貴又不方便。朋友執意要定，無奈，反正去酒店的路上感覺像開車進入森林，一路上沒人，全是樹陰森森的，好不容易進到去，酒店我不像個城堡，有點像而已。性價不強，其他還好。酒店房夠大真的是在英國算很大了，還有浴缸，廁所也大。但是吧這裝修一言難盡像KTV，太大反而看起來有點恐怖。白天的大堂看着還可以，酒店門口也不錯。晚上真的有點恐怖~

單論酒店的話非常一般，從高速下來需要經過一段鄉路，晚上走很瘮人，一度讓我感覺是不是走錯了，不過好在柳暗花明，快到酒店的時候車輪爆胎了，英國的救援真是差到極致，最後堅持把車開到酒店停車場，reception幫忙聯繫了租車公司，真是太棒了，用筆記錄了所有的通話內容，怕看不懂還貼心的囑咐用谷歌翻譯，這是在整個英國遇到的最好服務，可惜租車公司太差勁了，第二天前台還幫我們延遲了退房，整體是一次極佳的酒店體驗，推薦！

各方面都無可挑剔，很難想象在路上會有這麼精緻的酒店，安靜，樓下的飯店也很好，還可以看羊羣

An EXCELLENT Country House Hotel. All areas very well appointed. Meals generously portioned and excellent quality. Their current "Autumn Escape" DBB Deal at £145 per night is amazing value for a hotel of this calibre. This hotel is a 5 star experience.

This is a very good hotel, quite modern in style, but very well run. It is set well back from the A75, so road noise is not a problem. Our room was at the back of the hotel, but looked out onto fields. The food in the restaurant is very good and the service is excellent. Thankfully, they do not take dogs! We would not hesitate to recommend this hotel.

Group of local ladies who are aged between 50-70 years old attended afternoon ABBA event on 31/8/24 which was very enjoyable. We have been regular customers over the last few years and have attended many events. At approx 7pm we asked if permissible to have a drink in the front bar prior to our transport picking us up at 8pm. Extremely embarrassed and angered to be subsequently ‘scolded’ for chatting too loudly. Tone and manner in which spoken to by staff was humiliating and shocking. Email complaint was forwarded and response showed no apology of shocking customer service. Patronising comment made by manager that Hetland is a ‘four star hotel not a public bar in a town centre’ and the importance of this ambience. Also comment ‘I can quite understand, that on a ladies night out, after a few drinks, it may not have been realised by your group the noise levels’. Treated like second class citizens who do not know how to behave in social situations. We were merely sitting at a table chatting and laughing politely. Extremely saddened at absolutely shocking customer service.

AMAZING!! Beautiful elegant room, extremely comfy bed and pillows. Bathroom gleaming. Breakfast and dinner 4 nights 5 mornings was delicious. Hot and tasty. Staff so friendly and helpful with being intrusive. Hotel grounds are stunning, immaculately kept gardens. Location was very good for visiting Dumfries and Galloway and only an hours drive from the Lakes. TOTAL PERFECTION

Spotless, well appointed room. Helpful friendly staff. Good evening meal and breakfast. Thoroughly recommend. My husband and I have stayed here a few times now and it makes a lovely start to our trip. Leave here fully refreshed to carry on our journey up to the North of Scotland.