Gloria M
14 april 2025
This was our last stop touring Ireland and thought we kept the best till last... Hotel on 5th floor with view of the harbour. Very nice. We did think on entering this could get the top marks having toured the whole of Ireland. Room clean 1st night apart from getting housekeeping to change sheet as blood stain on it. 2nd night room not serviced at all. Staff friendly in reception. Went to Harry's Bar for meal. Asked to move from table as reserved albeit no reserved sign on table when the staff took us to it. Other table not suitable. 3rd time lucky next to service area. After no room service I'd had enough, didn't complain 1st night but after tonight my disappointment had to be voiced. This is meant to be a good hotel. I complained to front desk. I take it the gentlman I spoke to was the Manager and he did want to know about our complaint. I was asked if he could send someone in now but we refused. I just asked for milk and teabags. It really should have been done. (Was it because I mentioned the dirty bedding - one had to wonder) We even had a sign on the door please service. Very disappointed as this was our last day in Ireland after touring 16 days. Sad to end it this way, not our number 1 after all.
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