Cromlix

trip was very good Service staff in. The restaurant need more training and made mistakes often

A stunning hotel complimented by the seamless service provided by all in a friendly and relaxed way. Every detail was executed to perfection from the welcome to the culinary delights. A pure authentic Scottish hotel with the added enjoyment of sharing the experience with our little jack russell. Thank you all at Cromix for making our stay spectacularly relaxing, and for all your care and attention to every detail. Having experienced many luxury hotels far and wide, cromlix is now top of our list. See you again soon.

06JUN - Cromlix afternoon tea For those who don’t know, this is Andy Murray’s hotel. I was really looking forward to this, but I was ultimately disappointed. We’ve done a few afternoon teas, but given the price, it just didn’t stand up. Things didn’t get off to the best start, when we walked in and it wasn’t clear where to go. We literally stood looking around in front of three members of staff. They carried on chatting and then walked off. We went sat down in reception and someone at last came and took us to where we needed to go. The food itself was ok. The pistachio cakes were lovely, the coronation chicken brioche was a bit dry and had no currants in. The rest was good, but didn’t justify the price. Did the service make the difference? No. Our main waiter was ok, but seemed confused by the fact that we didn’t want one option (although we had already told them this in advance and they had confirmed this in a call the previous day). We also had multiple occasions where we were asked a question and the answer was then ignored, or I was. “Do you want more water?” “No thanks.” Waiter pours water. Sam was asked what her favourite was. I wasn’t. Left the feeeling that they didn’t really care. Overall, it was ok. If we’d have paid less, than it would have been easier to swallow. Get the basic service right and improve the coronation chicken brioche and it would have been better.