INNSiDE by Meliá Düsseldorf Seestern

Nice Hotel. Nice people. Nice bar

I booked this hotel specifically because it says "Air Conditioning" in the rooms, I got to the hotel to be told "No we don't have air conditioning." Great start to a 31c day... I stayed in Room 123. There is a dial on the wall, it has - and +, it does nothing in this room and is actually broken, see video. My colleagues room turned on a small fan behind the vents when it was turned to -, it wasn't cold air but it did do something. That means it's probably been broke in Room 123 for months if not years. I did raise a maintenance request whilst I was there, nothing was done. There is a free "mini-bar" in the room, it contained 5 bottles. 3 were fruit drinks with over 24g of sugar per bottle, still water and sparkling water. The fridge was also barely cold, it's basically a cupboard in the shape of a fridge. The lightbulbs in the room were still incandescent, not LED, which meant as well as having no air conditioning they actually heated up the room. The TV was small and had no media setup for you to connect your own devices. The remote and TV are not locked down which means you can connect devices fairly easily but there is also only 1 plug socket behind the TV so if you want to plug in something that requires power, make sure to bring a socket extension bar. Big floor to ceiling window helped with the heat but relies on it being windy. The TV remote was dirty. The bathroom extractor fan made a high pitched whine. The ceiling in the toilet cubicle was botched together. There is a magnified mirror attached to the wall which perfectly caught the light into my eyes whenever I brushed my teeth. Water damage around the sink could do with some TLC. The towels are nice and soft, probably the best towels I've ever had in a hotel.

Unfortunately, I am writing an unpleasant review for this beautiful hotel because of the staff at the hotel restaurant. The barman on duty on the evening of 10/05/2023 forgot my order (and this can happen, especially as there was a private event going on in the indoor hall); I had to request my order again after half an hour and he apologised and served me the drink without any problems. But at the moment of payment the problems arisen: I decided to pay by card but he didn’t give me the order receipt and as I claimed for it, he started to speak in German in an annoyed way (sadly German is not my language). I asked him to speak in English to understand his grumblings and he started to discriminate on grounds of nationality. At that point there was nothing to add or to say. I have already been a customer of the Meliá group in several of the chain's hotels and I have never found myself in this condition, which is completely unacceptable, especially for a 4-star hotel. There can be bad days for everyone, but in this case, I think it is just rudeness. I hope this review will help the hotel management to take appropriate action. The rest of the hotel staff seemed friendly and polite so I’m sorry I have to write a negative review just because of one rude person, who doesn’t know how to do his job, in the midst of staff who try their best. You are a 4-stars hotel and situations like these should be prevented.