Düsternbrook Guest Farm

We stayed at the secluded and private Point of View, 30min drive from the main guest farm. The point of view is managed by lovely Gertrud, who takes care of everything! She is absolutely amazing, her food is great and the service too! We really enjoyed to relax at this place. The rooms are spacious and clean, very nice atmosphere. Would definitely come back to this part of the guest farm again.

very nice area with beautiful main house and surroundings. Nice to see Teddy (leopard) and the hippo's!

I've never in my 37 years received worst customer service. We set off to stay at the farm from Windhoek. Around 10km from the farm, we were met by a riverbed with above knee height water. We were unable to proceed due to not having a 4x4. When we called the farm to ask for advice, they said that their website says that you need a 4x4 and that they could maybe pick us up in a couple of hours. The tone of the conversation left a sour taste in our mouths, so we opted not to either a) go back to Windhoek and rent a 4x4 or b) wait for the lift that maybe would come. As we did not wish to spend any further money with the farm, as they were rude. Not only on this occasion, but also on another phone call when we were enquiring about what activities were on offer. When asking the farm if we could please have a refund as we were unable to access the farm and their website did not mention the requirement of a 4x4, I got an email that is beyond rude, starting with "Talking about responsibility." I appreciate that some locations in Namibia may need a 4x4 to access. However, we have used the VW polo to access many locations, including Okapuka (a few km from Dusternbrook) and Okambara. So it was (in theory wrongfully) assumed that if a 4x4 was required, this would be something that we would be informed of (either when making the booking, looking at the farm's Directions page on their website, or on the multiple times we spoke with the farm on the phone before booking). The final email received from the farm included this lovely caption "If I travel abroad I find the the same condition. How do you think other guests made it to the farm? How did they manage? Just by taking the right decision. Kind regards Johann Vaatz " Sounds like I should have taken the right decision and not assumed that a farm thats hard to access would make the effort to tell potential customers that a 4x4 is required. Horrendous customer service. Avoid.