Extended Stay America Suites - Meadowlands - East Rutherford

Good room and good location.

環境看起來不錯，。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

I was there for a medical treatment and checked out a week early due to bed bugs. I checked o early before check on May 3 out and was told Precious (in person and on the phone ) and Jackie (three phone calls) that they would investigate and get back to me. I called and called and the same two people would not let me talk to the manager and never called me back with the investigation report. I left multiple messages and no one ever followed up with me about the results and then told my credit card i had to pay the full ten days. I checked out at 8am On May 3, 2024 (one week early, and had to check into the Hilton and pay for an additional week there) and they told my credit card to charge me the full stay. Even though they rented the room out the following week. This place is nasty. I asked them to clean my room after four days of staying and they said that they do not clean more than ONCE every TWO WEEKS! I found a bed bug in my room because i had a diffuser down on the floor with peppermint and the bug was dying and i immediately checked myself out. Mind you I am very disabled. My sister moved me into the room and was coming back to move me out a week later. I was hours away from home, in bad shape (during treatment no physical activity is allowed)) and i was cleaning the room myself (it was VERY DIRTY AND SMELLY) and then had to move myself out on the higher floor. If i could rate this place a -100 i would. I am going to fight these charges and continue to. $1300 for a dump that wont clean and never called me back. Not once did i speak to the manager . I dont know what to do . I am in bad shape and cant afford it on top of the other hotel i had to go to because of their terrible hotel. Do not stay here, you will be better off in your car. If someone can contact me so that i can submit a complaint, i can not pay for a room i did not stay in plus the amount of other comments about bed bugs this place should be shut down.

If I could give this place negative stars, I absolutely would. We were driving back from North Carolina and arrived at the hotel at 12:15am. I had a reservation all set and ready to go. We got there and the doors were locked. For the record, I had 3 kids with me in the vestibule. There was a phone to contact someone at the front desk so I picked it up and let them know we were ready to check in. The girl was super rude and told me we don’t check anyone in past midnight. I told her I had a reservation with TripAdvisor and she went on to reiterate that they don’t check anyone in after midnight and to call whoever I made the booking through. So i of course then called TripAdvisor, only to be told that the hotels policy is to check in at 3 PM, which is why they wouldn’t check us in. This is absolute BS. Every hotel in existence has a check in time where you go there after that time, but if you have a reservation, you get there when you get there, as long as it’s after check in time. This was truly the most ridiculous thing I’ve ever heard. Nowhere on the website did it say anything of that nature whatsoever. I will never use TripAdvisor again, nor will I ever book with an extended stay hotel. I’ll be sure to let everyone and anyone I know about my experience.

Everything was great, little family trip to the America Dram mall across the road, staff was amazing, hotel is a bit outdated but clean and sufficient for my need, affordable. This isn't a standard hotel, the front desk said it's geared toward very long term stays apparently which is nice to know. I'll be back around July for an event at the MetLife. Kudos to the team!

If I could give this hotel zero stars I would. I was told if I called 30 minutes ahead the day of my check I would be able to get an early check in time. When I called I was told that was not possible. However, other people were able to get an early check in. The sheets in the room were dirty, unfortunately I did not see that until it was midnight and too late to call for a change of sheets. The bathroom was dirty and when I tried taking a shower the curtain was not put on properly and water sprayed out of the shower on to the floor creating a puddle. The cabinets in the bathroom were dirty and had a dirty rag still left in it. The bathroom door was unable to fully close or lock. When attempting to check out there was no one there to do the check out process. I would never recommend this hotel to anyone and would actually like a refund for my stay.

The absolute worse stay ever. The health department will be called. First they got our rooms wrong, then all of a sudden they had 1 room left that I had to pay for cause we had no choice, that room smelled from the hallway!!! Was dirty and hadn't been clean. We switch to another room and surprised, bedbugs. Alarms were going off all night(person with heart condition with us almost had to be taken to hospital) dogs are allowed and found feces in the hallway carpet several.times, no refund given. This place should be shut down !!

I was charged by Priceline & the Hotel. This is a big scam. I want my refund!!! $223. I have repeatedly called and spoken to Chase the hotel Mgr and he told me Priceline did not pay them. This is not true. Both parties are not willing to issue my refund. I am disgusted.

The worst place I've ever slept at.After traveling all night my son & 3y/o grandson we were exhausted.The room had roaches & ants & smelled like a wet basement. Never again! #badbusiiness #badbugspace