Best Western Plus Citrus Hotel Eastbourne

伊斯特本柑橘酒店位置非常方便對面是古蹟及愚人碼頭有海濱公園有很多小販售賣食品風景怡人而酒店給我的房間正正就看著大海我會繼續入住

地理位置靠海邊

Nice hotel with great staff. We were greeted by the reception staff on arrival and he couldn’t have been nicer. Provided us with all the relevant info and was super helpful. Nancy at breakfast was lovely! Cheerful and happy to accommodate. We booked a family room which was big enough for our 3 children. It was comfortable :)

Shabby to the point of grotty, but when you're paying £50 a night for a hotel in a prime location, what do you expect? Expect lots of mold in the bathroom, peeling paint, an elevator that's a safety violation, and yet, to be in the middle of the action (such as it is). The reception staff are lovely.

We stayed at the hotel for the weekend just gone. The hotel is in major need of updating. We had upgraded to a suite and examples of room 118 would be cupboards under the tv don't line up so don't shut instead rattling everytime you move. The head board was chipped, the quilt was a double so did not fit the king-sized bed, chipped and cracked tiles in the bathroom with a shower screen that would not open at all meaning you had to lean right round to get the taps on. In terms of staff these were probably the only saving grace for the hotel. The breakfast lady was incredibly cheerful but the food offering for breakfast was not the best. It says alcoholic drinks are available and they are.... from a soft drink style fridge right next to the reception desk. There are numerous buttons missing from the lift and most of the finish to the door of it on floor one. This hotel could be incredibly grand with the proper repairs and restoration but sadly it is far from this currently. Would not stay again based on my experience

Pre-visit review: I had to cancel at the last minute. The management were extremely accommodating, allowing me an open option to re-book in the future. Excellent customer service, and one happy customer who has not lost his money. I will certainly be going there in future.