Hilton Southampton-Utilita Bowl

DearHilton Southampton - Utilita Bowlu I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised. 1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair. 2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one. I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services. I hope for a prompt response and a fair resolution. Best regards, Babak motlagh

Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀

CS very kind and take care for my kids

Good hotel and location

Excellent service & room especially the view of lake! Good location, easy to go anyway & accessible to daily needs. Love to return again!

we left some stuff in the room and only realized after checking out. we received very poor and delayed response from the hotel. not satisfactory.