Holiday Inn Express Edinburgh - City West

Upon check-in on December 5, 2023, we encountered a significant issue with the room temperature. Despite seeking assistance from the receptionist, who provided us with two portable heaters, the room remained uncomfortably cold. We also requested a room transfer due to the central heating in our assigned room not functioning properly. To make matters worse, on the second day of our stay, we encountered a similar situation. I observed that the windows were not double glazed, which might be contributing to the freezing temperatures inside the room. The external temperature during our stay ranged between -2 to 0 degrees Celsius.

Can a bit more better on room cleaning because feel itchy after sleep on bed maybe the duvet and cover set not really clean enough

Good breakfast but our room had very bad odour, generally this hotel seemed clean enough but for some reason our room or carpet had bad odour.

I'll start woth the positives, the check in staff accommodated my request for a room on the top floor with a view overlooking the city which didn't disappoint. The bed was very comfortable. Ample parking at the hotel, however you need to pay for this at £5 per 24hrs. Ideal location, we walked into the city centre which took around 30 minutes. The negatives- The rooms wasn't as clean as I would expect for a hotel. The windows were covered in mucky finger prints which automatically made me look at other areas of the room. The bathroom looked very worn and could do with a few touch ups. Carpets were dirty, dust hair and other bits under the bed. Bedside tables were sticky and the TV remove would be my number 1 suspect in the next pandemic outbreak. The iron board in the room was broken and extremely small. Breakfast is included in the price, however its low quality products, the scrambled egg tastes like powdered egg, sausages are tastless and more often than not, over cooked as was the bacon. The staff were all very friendly and polite. With a little maintenance to bring the rooms back up to the usual Holiday Inn standard and if house keeping paid a little more attention to detail, the rooms would feel alot more comfortable.

it‘s a nice experience to live here! Clear and tidy room, and comfortable beds.

The breakfast in the hotel is very abundant, the bed is very comfortable, the room is clean and tidy, and the staff's service attitude is very good. Worth recommending!