The Parliament House Hotel

Very beautiful hotel, nice location, great service.

This hotel is not only near Calton hill and Edinburgh castle,but also on the back of Princess street,very quiet.I accidentally dropped my passport there,they found and kept it for me till I went back,very thoughtful of them.

 Poor Stay Experience Review: During my stay at your hotel from February 1st to 3rd, I encountered multiple unpleasant incidents. Firstly, the heating in my room was not turned on in advance, the switch was poorly designed without clear instructions, and the curtains covered the heating unit at night, severely affecting its efficiency and causing a significant drop in room temperature. This not only affected my comfort but also my health during the stay. Secondly, a serious security breach occurred when someone used a key to open the first door of my room. Thankfully, we had secured the secondary door with a safety chain, preventing full access. Such a security lapse is unacceptable for a hotel claiming "four-star standards." Additionally, on the morning of my departure, I faced extremely unprofessional behavior from a housekeeping staff member. Her conduct lacked basic courtesy, was impatient, and she stood frowning with arms akimbo, which was not only uncomfortable but also raised concerns of possible discrimination. Lastly, the luggage storage service was highly unsatisfactory. My luggage was to be placed in an open, unsupervised area in the lobby, which is far below the standards expected of a “four-star service” hotel. Given these severe issues, especially the alarming security breach, I demand a thorough investigation by your hotel, including police involvement. If these concerns are not satisfactorily addressed, I am prepared to escalate this matter to relevant external authorities. I look forward to your prompt and formal response, including a proposed compensation plan.

All the hotel staff are very kind people. The room was too beautiful. Hotels location is totally convenient for tourists, in my opinion. For example, we came back to the hotel after midnight and it was safe for us.

中心とは駅を挟んで逆側ですが、各観光地へは徒歩でアクセスできますし、問題ない立地です。お部屋は清潔で可愛らしく、快適に滞在できました！お水がないのと写真ではあるように見えたバスタブがなかったのは残念でした。

麻雀雖小，五臟俱全，酒店保留了復古設計，很有特色。員工很有禮貌，更給我們提早入住，十分感謝，酒店就在一條很斜的路上，雖然很近火車站，若帶著大行李確有點麻煩，但還可以。房間不是很大，景觀也沒有什麼，故性價比不太高。