Home2 Suites by Hilton Edison

Outstanding customer service from Front Desk member Malik! Exceptional welcome and made us feel right at home.

Lobby smelled of dirty diapers throughout our 3 nights stay. Our AC did not work well.

The staff was very friendly. The rooms were nice and big however the sheets on the pull out bed were stained. The breakfast meat was undercooked people were practically eating raw bacon.

Could have gone better Honestly, our stay would’ve been a five star. However, the first night we got there we arrived at 9 PM which I understand is late, but we had only been there for 20 minutes with three children with Autism trying to get them situated to go to bed and they called our room once and came your room to tell us they had noise complaints. I explained to them that we had literally just arrived and we’re trying to get everyone settled in and it’s not even 10 o’clock yet which is quite hours technically. I understand they were just doing their job, but they added more stress to an already stressful situation for me. So it was a little frustrating. the second night we had no issues. But we did end up leaving a day early cause we just didn’t feel comfortable staying after that.

Claudio at front desk was friendly, efficient and helped us discover a new restaurant. All staff were friendly and the place was kept clean. Coffee and breakfast were very good.

Resolved an issue with the room with credit of points in hotel rewards program. Friendly staff.