Lyons Woodlands Hall

Hot tub weekend with the girls The caravan was lovely clean tidy plenty of room too The hot tub was great We made the most of the hot tub . Went for a drive to ruthin lovely market town lots of history Had a meal in the club it was fantastic steak cooked exactly how I asked ..the staff all where very attentive nothing was too much trouble for them they made us feel very welcome The entertainment in the evening as good

Recently went to woodlands hall hotel in ruthin they have just refurbished the inside went for Sunday lunch which was very nice the manageress was very nice she induced herself and the waitress who will be looking after us she had just started there and it was her first shift and very attentive the barman told us about the up coming of the entertainment coming up also involved us in a group chat with some other couples who was at the bar the refurbished was tastefully done but I felt that it could do with some comfortable sofas the manageress pointed us to the chef saying we had eaten earlier and spreading the word about recruiting locally in the very near future overall it was a lovely experience which we both enjoyed and definitely coming back see you soon

I had a great time at this venue! I went to chill with a friend in the bar area, and it was absolutely lovely,clean, stylish, and very classy. The atmosphere was relaxing, and the service was excellent. 100 percent a great spot to unwind! Love it

We stayed in a platinum caravan and it was really dirty. There were 10-15 dead flies stuck to the main bathroom ceiling when we got there. There were carpets in the lounge and bedrooms with stains on them. There was a massive cobweb inside the vent above the kitchen sink - no wonder we kept finding spiders everywhere. The cooker needs replacing - the temperatures around the dial for the oven had all faded off, making it too risky to cook chicken. The oven door had dropped on one side, leaving a slight gap, so it took over an hour to cook oven chips. The microwave was full of rust patches on the inside. When we went to Reception to raise concerns, there was rarely anyone there. Then went to the bar to see if anyone could help and there was never anyone there either - to the extent that on the Sunday, we waited 10 minutes at the bar, with no sign of anyone, despite an event being on and the bar being full, and so had to ask a waitress to find the staff. When we did speak to the lady on Reception or the manager they were vey unhelpful, rude and dismissive. The caravan was 3 caravans from the end of a cul de sac which had waste bins at the end. As the weather was hot, the smell from the bins was unbearable.

Where to begin? The entrance hall is filled with post/amazon packages and junk which is never a great first impression. We eventually found the person designated to check us in who "doesn't normally work there". He handed us a key and said "room is upstairs". Room one: not what we had booked. Twin beds to start with. No plug points near the bed. Dirty smear mark on the wall between the beds. Strange smell in the room. Shabby. Went downstairs and complained. Was handed a second key and left to our own devices to find the next room. Room 2: small double bed (again not what we had booked) and the softest mattress I have ever had the misfortune of having to "sleep" on. In fact if you sat on the edge it collapsed. Big dirty mark on the carpet, kettle plugged in to an extension cable that is frankly hazardous, no towel rail in the bathroom, half a loo roll, a broken bin and mould in the grout. No welcome pack in the room detailing breakfast time etc (and this information was not volunteered by the check in person either). As it was late and we had been travelling for over 5 hours we decided to tolerate it for the night and deal with it in the morning. Went out into town to get some dinner and on our return discovered the "hotel" was locked. There is no out of hours number to call and there was no staff on site. I had to force the front door open to get access to the building! After the worst nights sleep (or lack thereof) ever, we decided to leave. There was no one to be seen and there was no one offering breakfast (which we had paid for). To top it all off we got a call later in the day demanding to know when we were going to make payment! Full payment was made on 11 December which I now bitterly regret as had it not been they certainly would not have seen £244 from me! Absolute dump. The "Hotel" is really just a clubhouse for the caravan site. AVOID THIS PLACE AT ALL COSTS.

DONT GO HERE. Waste of money. Left in freezing temperatures with no heating in rental van. Gas bottle gave 5 hrs of heat. Gas bottles had not been checked despite freezing temperatures and heavy snow forecast. Not able to get hold of anyone to sort overnight as no emergency number. No manager on site, was helped by domestics and ground staff in the morning. After 12 hrs of no heating, hot water or cooking facilities except microwave. Vulnerable Elderly people in van one with heart problems. Absolutely disgusted this as happened. Could have caused fatalities. Unable to get off site in night due to snow or would have gone home to warm up. I repeat do not go here. Absolutely no management or emergency help. I REPEAT DO NOT WASTE MONEY GOING HERE. Wendy