Mist Hotel & Spa

The hotel is 5 stars in terms of look and fee with a 1 star service. WiFi was horrible, rooms were not always made with a number of excuses. Hot tub in the indoor pool was dirty and not functioning. If the rate was $50 per night you would understand. Sad to say I would never go back.

We've been at MIST HOTEL & SPA 3 times in the past couple of years, and it was our Favorite Hotel in the North area… But our last visit on 22-23 December was a totally different experience! To start with the price, the rate per a standard room was $200, which is kind of fair for a 5 stars hotel where you expect to be well treated. BUT: - The Hotel was freezing cold in the lobby and halls. The poor employee at the lobby was using an electric heater on her feet to stay warm! - The room had an air heating system that does not reach the toilet, and you can't even control it from your room. - We had already booked an Aromatic Massage in Serenity SPA at the hotel. Of course, they also used an electric heater in the SPA room (the heater was installed on my left side – My right side and feet stayed cold during the “relaxing” aromatic massage), and imagine leaving the SPA area after a fair massage to go through the cold halls to reach your room. It’s like running for your life in Antarctica. - The employees were really nice and tried to help us in every single way, but that was a management decision not to heat the whole place since there's not enough bookings. Well, that's not our problem as clients! We paid the exact same amount we did the previous 3 times, and we expected the same service quality! - Also, some of the Breakfast items were unavailable (For example, they used to make pancakes - now they don’t). To sum it up, Warwick hotels should not accept such quality for a 5 stars hotel. We're never visiting again, neither our family nor any of our friends! Think twice before booking, especially during the winter.

This is an over priced hotel. It is not part of Warwick hotels anymore (however it is still mentioned on their website and in their email address that it is a Warwick Hotel) and do not deserve to be a 5star hotel. The staff: Extremely friendly and helpful. Few staff remains with long hours shifts and no resouces (no trolleys, no gulf cart, they just walk by foot around the resort despite the weight of the items they are delivering and despite the heat and the sun...) and yet they arrive to their guests smiling and ready to help again at any time. The management: Totally absent!!! We booked a chalet for 2 nights and mentioned clearly that we have a toddler with us. After having an issue that the chalet a is super close to a concert/party area where the speakers are just 1 meter away, the front desk handled the issue professionally and tried all their best to comfort us and find us a better option; However the Finance Manager wanted us to pay more money in order to move us to a better option and the Hotel Manager did not bother to leave her office to come to the reception and talk to us. After a 2 hours of back and forth between us and the hotel team, the manager called the reception to offer us another chalet (same description as the one we booked) but away from the party noise. The chalet: It seemed clean but the furniture has stains all over and some cigarettes burn signs. There is rust in the toilets. There was no towels and when the towels came they are clean but super old. The breakfast: A decent buffet (not a 5star buffet) but good food quality.