HSM Reina del Mar

Ich wurde bei meiner Ankunft sehr freundlich empfangen, und das Personal war während meines gesamten Aufenthalts stets hilfsbereit und zuvorkommend. Das Zimmer war sehr sauber und ordentlich, allerdings ist die Einrichtung etwas in die Jahre gekommen – eine Renovierung oder zumindest der Austausch einzelner Möbelstücke wäre wünschenswert. Die Stromversorgung funktionierte erst nach ein paar Versuchen zuverlässig. Die Abend- und Morgenmahlzeiten konnte ich leider nicht in Anspruch nehmen, aber am Morgen wurden mir freundlicherweise Alternativen angeboten. Insgesamt ein angenehmer Aufenthalt mit kleinen Verbesserungspotenzial

We knew it was a 3 star (although TUI claimed it was a 3 star plus almost a 4 star it’s not). We were half board. Location wise it is 300m from the beach which is very nice . But what they don’t mention is that it’s a steep uphill walk along narrow streets. There is a good supermarket if you walk father up Eroski and a good bakers beside it. It’s 10 minutes drive from Palma airport just get a taxi don’t bother with the transfer services which were charging 3 times more. Good ice cream place rey de helado on way to the beach. One big note - the resort is hugely popular with German’s . Arenal is full of German bars, restaurants, techno clubs , bratwurst vendors and German beer gardens). The arenal area does not feel Spanish at all even the street vendors speak first in German. This is not an understatement the area is catered mainly for Germans and Dutch. It’s still a good resort to chill and enjoy but it’s worth mentioning. Good Points on Hotel: It’s clean. Rooms are cleaned every day and the areas downstairs and Pool are spotless. Pool although not that big is nice and lifeguard is friendly and it has a tiny toddlers pool. Food is adequate there was a notable breakfast that was nice (but often things like croissants didn’t appear at all) and a dinner but the rest we stayed with pasta. There was a lot of niche foods - pigs knuckles were on 3 of the nights we were there. No special service doing crepes or anything like that. Shower was OK Bad on hotel Room was small but we had a family room so they in effect plunked a small bed beside the double. That’s logical but meant that there was only tiny walking space on one side of the bed. It was cramped in fact I kept on slamming my head against the wardrobe getting out. No utilities in room no fridge, no mini bar, no kettle , no hair dryers, no safe . We did ask could not hire anything for room at all. Bar was OK but pricey a lot of drinks far cheaper in the beach bars and restaurants. Was also very surprised they didn’t at least supply water for Dinner you had to pay for bottles. Staff were good but scant in number . Most of the time there was only one person on bar who did coffees/drinks and sandwiches. As they were so busy they were highly efficient but very blunt. I do not blame them as they had no time. Apart from the lifeguard who was friendly and lot of the staff seemed to be very stressed. There was no real events staged by the hotel apart from a DJ but it was not popular, So yes the hotel is OK . In hindsight I would recommend it more to clubbers and a younger demographic who use the hotel as a base to explore Mallorca.

The hotel was great, could not do enough for us. The room was cleaned every day and was spotless. The food was great, we could always find something to eat. The location was great, maybe not suitable if you have mobility problems as to get to the beach it is up quite a hill but this was no problem for us.