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Verifierade recensioner
Läge och interiör8.6
Bekvämligheter8.6
Service8.6
Renlighet8.6
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Positiva recensioner(41)
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Kevin
Standardrum i queensize
Bodde på apr. 2025
Ensamresenärer
10 recension
10.0/10
Enastående
Publicerades 9 maj 2025
景色很漂亮 緊挨阿根廷湖 草地有本地的小動物 推薦入住
Översätt
gs1985
Rum Deluxe Queen med sjöutsikt
Bodde på nov. 2024
Affärsresenärer
65 recension
10.0/10
Enastående
Publicerades 4 feb. 2025
房間還不錯
Översätt
Gästanvändare
Bodde på apr. 2025
Annat
2.0/10
Publicerades 8 maj 2025
The hotel is very beautiful, but the service is questionable. Nothing is included. If you want a wine glass, it costs 4,500 pesos. If you want them to open your bottle, that’s another 4,500 pesos. Even eating in your room costs 5,000 pesos — and that’s just for the option to eat there, not including the food or service. Basically, everything you want to do comes with an extra charge. The only things included are the overnight stay and breakfast.
Översätt
Graham A
Bodde på feb. 2025
Res med vänner
8.0/10
Mycket bra
Publicerades 5 mars 2025
Booked here by our travel company but wouldn’t have chosen it as it’s on the edge of town well away from shops restaurants and other services. Shuttle bus service is not frequent.Nice location with a partial view of the lake. We arrived after a medical emergency and the receptionist was outstanding, responding to our needs quickly and efficiently. The rooms are comfortable if a little small. Some noise from conversations and tv in neighbouring rooms. The restaurant was fine for dinner with an interesting adequate choice of options and wine- very good helpful staff. Breakfast was also good but dominated by cakes and pastries. The lobby area was spacious, comfortable and very warm.
Översätt
Svar från boendet: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had a pleasant stay and enjoyed our amenities, services, and restaurant. We also appreciate your valuable feedback. Just a quick reminder: our shuttle to the city center runs every hour starting at 12 PM. Our breakfast buffet offers a delightful selection, including pastries, fresh fruit, eggs, bacon, cold cuts, artisan breads, cereals, Patagonian jams, and natural puddings, among other treats. We would be absolutely delighted to welcome you back to Rochester Hotels in Buenos Aires, Bariloche, Búzios, Asunción, and El Calafate. Warmest regards from all the staff!
Parisaglobetrotting
Bodde på juli 2024
Res med vänner
6.0/10
Publicerades 25 aug. 2024
Checking out on 25th August . We were shocked to see twin beds in our room. There are no doubles or queen duo available, is what they told us. The beds are so small that you keep thinking you are going to fall off of it! The restaurant and breakfast was nice. The check out girl was less than friendly. She kept charging us bills for another room and acted as if I’m lying to say I didn’t go to the bar. It would be nice if everyone at the desk spoke English for their international tourists! She turned kind of mean when I said I’m not fluent in Spanish ♀️ The view is amazing, but I assume that’s with most hotels in this area. Cash in pesos only, or credit cards. Your dollars will not go far in Calafate!
Översätt
Svar från boendet: Dear Parisa, Thank you very much for leaving your comment and for visiting our hotel. I sincerely apologize for the confusion regarding the room number. Your reservation was for a standard twin room with a view of the hill, and we offered you a twin deluxe room with a view of the lake free of charge. The dimensions of our beds are within standard specifications, and I’m very sorry that they were not comfortable for you. Unfortunately, there were no other rooms available, at the time of your check-in. On a positive note, we are glad that you enjoyed our breakfast and our restaurant. We accept all payment methods that are currently in use in our country. I regret that your experience did not meet your expectations. Best regards,
Mike P
Bodde på juni 2024
Familj
8.0/10
Mycket bra
Publicerades 21 juli 2024
Cozy hotel overlooking the lake. Rooms are comfortable and clean. Front desk staff was amazing. Very knowledgeable, helpful, and friendly. The staff helped us plan our excursions and were happy to offer tips for navigating locally as well. Breakfast was a nice spread with a broad range of options. The only downside is the location. The hotel sits on the outskirts of town, so you need a taxi or to plan on a 30-45 minute walk to get to the shops and restaurants.
Översätt
Svar från boendet: Dear Mike, Thank you very much for staying at our hotel. We are delighted to hear that you enjoyed our amenities, services, and breakfast. Just a quick reminder that we provide a complimentary transfer to the town center as part of your stay, for your convenience. We look forward to welcoming you back to Rochester Hotels in Buenos Aires, Bariloche, Buzios, Asunción, and El Calafate. Warm regards from all the staff.
MMBuist
Bodde på okt. 2024
Par
10.0/10
Enastående
Publicerades 7 nov. 2024
Lovely hotel. Check in was efficient and friendly. Staff service was excellent throughout the hotel. Our room was very comfortable and quiet with everything we needed. I was especially pleased to have a bath as well as a shower. Breakfast was very good as was the meal choice at dinner. The hotel offers a bus shuttle in and out of town. We reserved places but nobody checked our reservation. Luckily we did get seats on the bus but it would be frustrating to book and then find that you didn’t get a seat. The bar closes at 8. Maybe we were there in low season. We would have loved to retire to the bar for a nightcap after dinner but that wasn’t possible.
Översätt
Shirley710
Bodde på juli 2024
Par
10.0/10
Enastående
Publicerades 13 aug. 2024
Great service and helpful staff! With all the pickups and excursions, the front desk was so helpful at making sure everyone got going in the morning! The bar area was great for lunch or an early dinner and had gluten free options. The breakfast was great with a variety of delicacies. Clean and spacious rooms with beautiful views. It’s out of town a ways but the hotel provides shuttle service.
Översätt
Svar från boendet: Dear Shirley, Thank you very much for your comment and for visiting Rochester Calafate. We are happy to know that you enjoyed all our services, amenities, and gastronomy, including lunch, dinner, and breakfast. We look forward to welcoming you back to Rochester Hotels in Buenos Aires, Bariloche, Buzios, Asunción, and El Calafate. Warm greetings from all the staff!
Jennifer M
Bodde på feb. 2024
Ensamresenärer
4.0/10
Publicerades 26 mars 2024
Disappointing for a 4 star hotel,I'm actually quite surprised it is 4 stars. I would like to call out that the people who work there are lovely but the decor, "Hill view", hoovering at 8am, check out time of 10am and noise levels made for an unpleasant stay. I stayed in a 3 star hotel in Chile that was a much better standard. Not sure if it was just that I was given the worst room but I was surprised how much I didn't enjoy my stay. I'm quite easy going but this was hard to ignore.
Översätt
Svar från boendet: Dear Jennifer, We sincerely apologize for the disappointment you experienced during your recent stay at our hotel. While we appreciate your kind words about our staff, we regret that the overall experience did not meet your expectations. Your feedback regarding the decor, noise levels, and early morning disturbances is deeply concerning, as we strive to provide a comfortable and enjoyable stay for all our guests. We will address these issues internally to ensure they are promptly resolved and do not recur in the future. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Please know that your comments are invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Tomas Circo Manager Rochester Hotel Calafate
magassouba
Bodde på feb. 2024
Familj
10.0/10
Enastående
Publicerades 2 mars 2024
We stayed at this hotel during a family trip and it felt like a little oasis of peace and calm. The rooms are enormous and the hotel also has plenty of nice areas to sit, all with views on the lake. There is also a very good restaurant, which we ended up eating at each nice. The staff are extremely nice and helpful. We had an issue with one of our tours and they went above and beyond to help us resolve it. The only con is that the hotel is right on the edge of town. They do offer a free shuttle, although a taxi into the center is quite cheap. After visiting the center, however, I didn't really feel like I was missing out all that much.
Översätt
Svar från boendet: Dear magassouba, Thank you for your wonderful review! We're delighted that you found our hotel to be a peaceful oasis during your family trip. It's great to hear that you enjoyed our spacious rooms, lake views, and excellent restaurant. We're also glad that our staff provided exceptional service and assisted you with any issues you encountered. While we're on the edge of town, we offer a free shuttle for convenience, and we're pleased to hear that you didn't feel like you were missing out by not being in the center. We appreciate your feedback and hope to welcome you back soon! Warm regards, Tomas Circo Manager Rochester Hotel Calafate
Gästanvändare
Bodde på feb. 2024
Annat
10.0/10
Enastående
Publicerades 1 mars 2024
The staff, the proximity to the lake, the location, the food, the cleanliness, the helpfulness and the free shuttle to town, make this a great choice for a hotel in Calafate! The breakfast was sumptuous and on the day we were going to the glaciers, they packed us a terrific lunch to take with us! The rooms are just right. TV enabled us to watch the American Super Bowl! The shuttle is perfect for going into town. The staff always has great suggestions on other restaurants and things to do. But, you would be missing a great meal if you didn't eat an evening dinner in the hotel restaurant. I had the Mediterranean pasta and it was perfect. Wonderful wine list and great desserts and breads made on premises. The outdoor spaces were inviting and provided a great place for stargazing one night. All in all, a great property with great value.
Översätt
Svar från boendet: Dear Guest, Thank you for your glowing review of Rochester Hotel Calafate! We're thrilled you enjoyed our friendly staff, lakeside location, delicious food, and comfortable rooms. It's fantastic to hear you found our amenities, including the shuttle service, TV, and outdoor spaces, to your liking. We appreciate your recommendation and hope to welcome you back soon for another great stay! Best regards, Tomas Circo Manager Rochester Hotel Calafate
Gästanvändare
Bodde på feb. 2024
Familj
10.0/10
Enastående
Publicerades 1 mars 2024
Great hotel and staff. Fantastic service and knowledgeable staff. The views are absolutely stunning and the hotel is always warm and inviting. The rooms are great very modern and have amazing en-suite facilities. There is a free transport bus into the main town on a regular basis
Översätt
Svar från boendet: Dear Kristi, Thank you so much for taking the time to share your wonderful experience with us! We are absolutely delighted to hear that you had such a great stay and found our hotel to be warm and inviting. Our team strives to provide exceptional service and it is always rewarding to hear that we have succeeded in making our guests feel well taken care of. We are glad that our knowledgeable staff made a positive impact on your stay and that you enjoyed the stunning views from our property. It’s great to know that our modern rooms and en-suite facilities met your expectations and contributed to a comfortable and enjoyable stay. We are also pleased to hear that you found our complimentary transport bus to be a convenient option for exploring the main town. Once again, thank you for your kind words. We truly appreciate your feedback and are looking forward to welcoming you back to our hotel in the near future. Warmest regards, Tomas A. Circo Manager
Gästanvändare
Bodde på feb. 2024
Annat
8.0/10
Mycket bra
Publicerades 1 mars 2024
This hotel has great bones and good layout but some of the furnishings are a bit tired and showing wear (thread barren). Staff on the other hand were friendly and helpful. Although it is on the outskirts of town, they did have a free shuttle however the first one ran at 12:15 and many of the stores in town closed from 1 to 4 pm. Great to get out to a place for dinner or to exchange money. Dinner at the hotel however was fabulous; great presentation, taste and service. Good views and nice and quiet.
Översätt
Svar från boendet: Dear Donna, Thank you for taking the time to share your experience at our hotel. We're pleased to hear that you appreciated our structure, layout, and especially our dedicated staff. They truly strive to make every guest's stay special. We acknowledge your feedback regarding some of our furnishings. Continuous improvement is fundamental to us, and we are in the process of reviewing and updating where needed to ensure our guests enjoy a comfortable and refreshing stay. We're delighted that you enjoyed the dinner experience at our hotel. Our culinary team puts a lot of effort into the presentation, taste, and overall dining experience, so it's heartening to hear positive feedback in that regard. Lastly, we're pleased you enjoyed the serenity and views our location offers. Our goal is to provide an oasis of calm, complemented by top-tier services. We hope to welcome you back in the near future, and promise an even better experience next time. Warm regards, Tomas
Gästanvändare
Bodde på jan. 2024
Familj
8.0/10
Mycket bra
Publicerades 17 feb. 2024
The hotel installations are really comfy and the personnel is super friendly. It includes a nice restaurant for dinner and a smaller cafe for snacks and launch. The breakfast is included with the room rate and offers a good selection of pastries, bread, scrambled eggs, bacon, cheese and gluten free options. Food quality is very good for all meals. Rooms are super clean and nice though a bit small.
Översätt
Gästanvändare
Bodde på nov. 2023
Annat
8.0/10
Mycket bra
Publicerades 13 dec. 2023
We stayed 3 nights here, booked through a travel agency. The hotel is physically lovely. It is a bit far from town (2.5 km). There is a free shuttle but with limited hours and frequency so going in the evening to eat is a bit troublesome. Our room was very nice and the staff were helpful. Breakfast was good and available early for those leaving on tours. As in many Argentine hotels, the lounge/bar and restaurant have limited hours. Our one meal in the restaurant was not a success - we waited a long time for our food, possibly due to misunderstanding with our waitress on what we wanted. Overall it was quite fine.