Gran Palas Hotel - Spa Incluido

Très bon séjour avec mon épouse, tout était parfait. Une superbe soirée du nouvel an

Hotel con un gran spa y habitaciones amplias y recién renovadas.

Spent a week with my partner bed and breakfast and we both were very happy with our stay, the hotel is lovely the pools the spa and the rooms, breakfast had a good choice also with a huge selection to choose from and a lovely greeting from Monica beeping you in every morning 😃 thank you Monica and all the lovely staff from the pool bar staff, life guards, security, all the staff were lovely and we had no problems thankfully while there, the beach is just across from the hotel and the bus stop too, we look forward to returning here again 😄

I arrived at the hotel at 11.20am and wasn’t actually expecting my room to be ready that early, but to my surprise it was. The female receptionist was so kind and friendly. I explained that I was severely sight impaired and she took the time to show me where everything was. She also arranged for another staff member to help me find my room. The room was lovely. Very comfy bed, soft pillows and bathrobes and slippers. The bathroom was huge with two different shower heads and a large Jacuzzi bath. The balcony was also huge with sun beds and lounge chairs. The restaurant and staff were also very friendly and helpful, and there was lots of choice with main. Courses cooked fresh in front of you. There were two outdoor lagoon style pools, with Various water jets, in pool jacuzzi beds, two slides and a separate jacuzzi. The indoor pool was amazing and very unique in its design. There were various different types of jacuzzis, water jets, jacuzzi beds, experience showers, sauna and a steam room. It was brilliant. I also the Spa and had the ‘Queen of Egypt Ritual’ which was truly amazing. I’ve been to many spa’s, but this was a whole new level of fabulous. I would highly recommend this hotel and I will definitely be returning.

Don’t book, it’s a ripoff!!! We’ve booked and paid a family room with seaview which cost an additional 50 euros / night compared to the classic room. When we arrived we were given only a classic room. We were told they’re fully booked and we can either take it or not. The staff added that they are not allowed to do any changes, only the manager of the reception can take decisions. Since it’s weekend she’s not on site, maybe next day. Next morning the same. We talked to a couple of receptionists. Everyone telling us they are fully booked and they are not allowed to change anything. And since it’s weekend nobody knows when the manager will show up. Late afternoon we received a call, we were shown an even worse room - of course - which we declined. To the reception manager, an ice cold aggressive pitbull style person, who obviously doesn’t care about customer satisfaction, the case was closed as they are fully booked. Refunds were declined. A rip off of 500 Euros, as we have paid 500 euros for a higher category room for 10 nights. She just turned to her paperwork. Furthermore we were informed that our breakfast time is between 8:00 and 9:15. Non negotiable. Hence we couldn’t sleep in at all!!! The brasserie is closed. Only the indoor buffet restaurant was open for breakfast and dinner. The shower was either cold or burning hot. The aircon was either off or ice cold. The indoor bar was closed. The outdoor bar hosted an annoying children animation until 10:00 pm at night!!! It’s not a 5 star hotel. It’s a run down 4 star hotel, selling expensive rooms they don’t have. Ripping off customers.

They did not return the 100 euro deposit. I can see others have had the same problem. They do not give it when checking out. It's been 2 weeks and they still have not sent it. Shockingly poor hotel. This is not a 5 star hotel in any way. The staff are terrible.

The location , hotel and the room are 5 stars. The staff is 3 star, the breakfast is poor and dinner as well, for a 5 star hotel I expect more choice than only pizza , taco , some meat and fries. The dessert on the other hand offer you a better choice. when arriving you have water bottles in the room but they aren’t changed or filled up after again. That the mini bar is empty is understandable. They have an underground parking for which you need to pay separate. The Animation Programm for adults and kids is fun on the other hand. All with all this hotel is for spain standards 5 stars but for someone who travels a lot it would be worth 3,5-4 stars.

First of all I paid for the sea view room eith gilf experience only to find on arrival that I wont get the free round of golf because I didnt book it 2 weeks in advance. They never stated this during booking. There is zero effort made at reception on arrival. Charged an extra 'tax' on arrival plus 100 euro as a deposit. Left find my room myself. There was zero information in the room. There was nothing to tell you how to join the wifi so I went to ring reception to ask but there wasn't even a number on the phone to call reception. When I unpacked and put my stuff in the safe I found that the safe was broken. I rang 3 times before someone came to replace the batteries in it. The hotel itself is too far from decent shops and restaurants. The spa closes at 8.30. Water is freezing cold in the jacuzzis and they make you buy a swimming hat to sit in them. The entertainment is the worst I've seen. You can hear music and fun happening in the surrounding hotels but this one is just dead. They play a short bit of music from 10-12pm and that's it. The fusion hotel bar/club is almost totally empty every night. Max I've seen was 8 people at it. The only pleasant staff was one lady in the restaurant.

I travelled alone and yes, this hotel is probably more for families, but i had a wonderful and relaxing week. The service is great. They sorted whatever i needed. The spa is wonderful and not too expensive. The breakfast buffet is huge and 10/10. The dinner buffet is a bit less where the food is more bland (probably needed in a buffet When not all people like spicy food or more taste). They printed out my travel details for the bus back to the airport and put it under my door in my room and made me a breakfast box for my travel home. Those little details is much appreciated. The only negative thing i have to say is that the beds and pillows were a bit uncomfortable in my mind. To be fair, i didnt ask for a different pillow so They might have some others aswell - i dont know. The room is big and nice, the room was cleaned every day with fresh towels etc. I would highly recommend this hotel to anyone.