Ohtels la Hacienda

The hotel visually lives up to a 4-star standard, but the organization needs improvement. I ended up wasting most of my first day standing in a check-in queue — and it wasn’t even that busy, with only about 15 families waiting. Our rooms, which were supposed to be ready by 2 PM, weren't available until nearly 5 PM. Despite having four staff members at the reception desk, they were serving one family every 25 minutes. The food at the restaurant was good overall, although food labels were often missing or incorrectly placed. One of the elevators was out of order for six out of the seven days we stayed. It was briefly repaired halfway through our stay but broke down again just a few hours later. The working elevator had a missing floor button, which was finally fixed during our stay. The rooms were decent, but there weren’t many power sockets. We also had to request an infant cot four times (including emailing the hotel weeks before our arrival). Most hotel staff, apart from receptionists, did not speak English, but they were all very friendly. There were plenty of activities for children, although the kids' pool wasn’t ideal — lots of water jets scared my children away from playing there. Overall, I would have rated the hotel 4 stars, but I’m taking off one star because of the disappointing experience on the first day.

It’s very clean in hotel we have loved our stay. Staff are great and friendly - GAGA is brilliant with the kids! Facepainting is on for kids every day which my daughter has loved! The pool is lovely & cool. Diffrent entainment every night. Cleaners are brilliant!

We were here for a week with 12&14 year olds they enjoyed the pool and slides was a bit cold but to be expected out of season. The hotel itself was very clean and staff very helpful and friendly we were treated really well. The food was lovely and plenty of it, something to suit everyone I have fussy eaters so they weren’t too keen on it but usually found something to eat. Easy to swap to a lunch instead of dinner when needed. Rooms were clean. The kids entertainment team was great for younger ones our boys used the football pitch at nights and enjoyed the pool tables. Hotel was well situated for both Salou and adventure parks. Great holiday and great hotel and staff. Would go back for sure.