Ravana Heights

I booked this hotel based on how it presented itself on the booking engine for myself, my husband and 2 other family members. The hotel describes itself as having a bar, room service, a restaurant. It has none of those. At £102 per night bed and breakfast this is massively overpriced and misrepresented. The room was ok, bathroom was nice and recently renovated but we found a dirty sock under our bed from a previous occupant . The tea and coffee sachets were out of date. The hotel is “manned” by a few lovely Sri Lankan ladies who hauled our luggage themselves much to our shock. (We did not allow them to haul it back to our car at the end of our stay). We asked them where the bar was the first evening …. To be met by complete confusion as clearly there is no bar. We left our room keys at reception with one of the ladies when we left for the day, returning later to find no one on the desk. No one in sight at all and our room keys literally left out on the front desk. Erm…. Not entirely safe then.. on the positive side the ladies were doing their best but were clearly just local ladies. BBreakfast they cooked was wonderful. Basically this hotel is not a professional outfit and does not deliver as advertised.

I had a wonderful experience at Ravana Heights. The staff was incredibly kind and helpful throughout my stay. When I fell ill, they promptly assisted me in reaching their in-house doctor, delivered meals to my room, and consistently provided support to ensure my well-being. The food was delicious, and the rooms were well-appointed. Overall, a fantastic stay with excellent service.

Booked 2 air-conditioned rooms for two nights, which were unfortunately given to other guests at the time we arrived. Not a nice start, especially since the manager refused to take responsibilty and insisted stating that we had made a mistake (NOT). Ten minutes later..., our driver asked for a toilet visit. IN VAIN: he did not get admission! How humiliating: "the toilet is for guests only...." Terrible place!!