Courtyard Chicago Elmhurst/Oakbrook Area

Very much satisfied with my experience at this Hotel, everything was great for the price I paid.

great!

早餐很好吃 房間很大 床非常舒適 櫃檯人員很棒 下次出差還是會選擇這間酒店並且介紹給我同事參考安排出差住宿的酒店

服務態度很好

I stayed at the hotel for a week in late May(18-26) Was on business trip from Europe. I forgot a suit jacket, a jacket end a shirt ind the closet in the room. Back in Europe i wrote the hotel asking them to please send my left behind clothes. Over the next two weeks writing with the hotel that took days before answering every time they informere me that my clothes was not in their lost and found. Aprox 700 USD worth of clothes gone.. Really poor service! They did not Seem to Care and sidst put Any effort into finding my lost Clothes. Not the service level i would expect from a Marriott brand👎

Cleanliness and comfortable bedding was great. They have a very small refrigerator and no microwave. That would have been a plus when you have leftovers from a lunch or dinner. Room was quiet from the outside, we were facing the forest preserve. We did have an adjoining room and could hear everything he was saying. I would go back again. Hot tube was nice and hot…felt great.

We moved to this hotel after the hotel we had originally booked had issues. I wish I would have looked around a little more before booking this one. Like other reviews state, this hotel is older, the elevators have issues and the location is.... odd. Overall we had a decent stay, the pool area was nice, although the hot tub wasn't any hotter then the pool was. The rooms were decent. We didn't interact with staff to much and spent most of our time away from the hotel. In all, I would probably choose another hotel the next time I am in Chicago.

I had a quick one night stay. As a Bonvoy elite I was upgraded in advance to a small suite and mobile key enabled before I got to the hotel. Was a relatively quick drive to ORD the following morning. It’s an older hotel, but well cared for. I enjoyed my stay.

Get ready to take the stairs! Elevators don't work, and nobody at the hotel even cares. I showed up for my stay and upon check in, I attempted to take the elevator to the 6th floor. The elevator got stuck and the doors opened half way. It stayed that way for a few minutes, until it went back down the 1st floor thankfully. Upon finally getting down to ground level, I advised the front desk person of this, and also found the other elevator was out of service. They looked at me dumbfounded and didn't know what to say. They refused to provide any credit or compensation. I then had to take all my fully loaded luggage up 6 flights of stairs. The manager of the establishment will only respond if you submit a bad survey after your stay, and even then won't respond to you at all after you try and communicate about the issue / experience. Corporate won't do anything either, so it's a dead horse. Do yourself a favor, and stay elsewhere. They don't care about their customers obviously, or the property, as it's definitely in need of repairs. No customer service here at all! Bad business.