The Inn at English Harbour

Complete is the word I think best describes our stay at The Inn. This was the most pleasant vacation experience we’ve ever had, with every need and whim met with enthusiasm. Cabin 9 is right on the beach, just yards from the sea and the private jetty. The room, while not huge, has all the features you would expect. The Reef cafe is also just a few yards away. There, you enjoy breakfast, lunch, and tea served by a friendly staff. Dinner is a wonderful experience at The Terrace. The food is outstanding and they have special nights like the Italian night and a barbecue night. The highest praise I have is for the staff. To a person every one was friendly and eager to help, and seemed to genuinely enjoy engaging in conversation. Another bonus is the fact that this is a small, boutique hotel. We got to know several of our fellow guests and enjoyed seeing them each day. I really can’t say enough about The Inn. I’m very hopeful that we will be visiting here again.

I stayed with my family in March 2025. There was a problem with our room and there were no other rooms available, so we had to check out early and fly back to the US. The GM Fabio Giorgi promised me a refund of 420,000 Hilton points on March 10. He shook my hand and looked me in the eye and said that he couldn't do it but his office manager, Sherma Henry, could do it when she returned from vacation. I've made 13 phone calls and sent over 20 emails to try and get my points back, but Sherma/Fabio have not made it right. They say they can't issue a refund and Hilton has to do it. Hilton says the hotel has to do it. I've even done 3 phone calls with Hilton Guest Assistance and the hotel on a 3-way call and it is still not resolved.

Where to start! Booked to go to Inn at English Habour, July 2024 for a holiday June 2025. Three weeks to go before our holiday, the Hotel decides to close because it is quiet! On the website it states 1st July to 10th October 2025 is the seasonal closure. So beware when booking, they suddenly close due to being quiet. I reached out to the hotel by email to the reservations team and the general manager to clarify, but at the time of writing this review have received no response. Why advertise you can take bookings when in reality your left high and dry with no holiday.