Vacancéole - les Demeures Champenoises Confort

Super

studio trés pratique, bonne literie

the rooms are not clean as per standards. The location is nice, you have a super market nearby, can be walking distance. The check-in and checkout is really fast and the guy at the reception was super nice and helpful but the cleanliness is really bad

AVOID Don't stay in this hotel if: you like your room dark, your beds not creaky, but most of all if you would like your hotel to take responsibility for other guests being able to enter your room during the night. Around 2:30 PM we were woken up by another (drunk) guest in our room, who was accompanied by a group of friends outside. My wife was terrified. Safe to say we did not sleep much after that. The next day we took this up with the reception, where security footage showed that the door opened by itself in the early hours of the night. The door had been closed properly and locked. The hotel proceeded to do their very best to put the blame for this occurrence on us and on the guest entering our room in the middle of the night, even when it turned out the door-closing mechanism was faulty as it was not screwed onto the door. The hotel manager even tried to downplay the fact that the door-closing mechanism was faulty to us. Then, the email address they provided to us to escalate our complaint bounced (yes, we double-checked the spelling). As a result, we've lost all trust in this hotel, and we'd not be surprised if they try to blame us again for the door opening by itself due to a faulty door-closing mechanism in the middle of the night in a response below. At least none of our things were taken and my wife wasn't alone in the room. It could have been much worse than a few lost hours of sleep. We will never stay in any Vacancéole property ever again. We'd recommend you to do the same.

Déçus, appartement très médiocre, pas très calme, pourtant une demande de chambre au calme avait ete précisé sur la réservation,notre chambre était face à l entrée de l établissement,et la chambre en face de la notre mettait la musique très forte, un état de propreté qui laisse à désirer, toile d araignée dans la salle de bains,gros insecte mort au sol dans la chambre, sol negligé, literie à déplorer, matelas creusé, repartie avec un gros mal de dos après un séjour de 3 jours. Pour le prix,c est à fuir!

Les logements ont un aspect pratique intéressant mais manquent de charme et de décoration. Le service est sympathique bien que la permanence soit fermée entre 12 et 16 heures.