Hôtel Mercure Épinal Centre

A fuir ! J'ai payé 100 euros pour une chambre vieillotte qui n'est pas digne d'un 4 étoiles ! La moquette est salle. Les peintures tachées. Insonorisation à revoir. .... Bref la déception totale.

I’m not quite sure how this hotel is a 4 star, it’s barely a 2! The only redeemable feature of the hotel are the staff, who are very friendly & the food in the restaurant was nice. The hotel is very, very tired and clearly needs updating, when you walk into reception the walls & skirting boards are missing paint, the lift area is the same, all of the communal areas look grubby. We had been driving for 8 hours so just wanted to go to sleep, we should really have left but we were so tired we decided to get our heads down and stay. The bedroom was awful. the carpets were dirty & when I moved the sheets to get into bed there were black hairs! I took a towel from the bathroom to lay on & sprayed the room with fly spray as there were flies everywhere. The room smelled musty and the walls & skirting boards were again missing paint and marked everywhere. The bathroom window was gross, needs ripping out! There was a large gap under the sink area & plumbing is visible & toilet flush was broken on one button. We couldn’t wait to leave.

It was terrible. Got sick after sleeping a night there. Ac is terrible was probably never cleaned. If you have asthma good luck there. Service is terrible they do not clean rooms. Concierge isn’t friendly , and you have to pay extra just to have access to amenities. At a 4 star hotel they can’t even give you free water. A catastrophy the room looked like a communist era room

Hotel is comfortable and renovated in some part. Breakfast was disappointing Service was non existent. The bacon was cold, so were the scrambled eggs. The cold meat selection was poor and cut, sliced to thick. Not what I expect from a four star hotel.

The service refused to gives us water bottles at first . There has been some confusion around the rooms we took and incomplete service according to the price we paid. Room service does not come after 2pm meaning one of our rooms wasn’t cleaned for 4 days.

Worst hotel ever!!! Maximum 2 stars It’s even to late to renovate, thé really should rebuild it from the first stone. I took a few photos and don’t want to spend time to give some comments, just look the photos. Eva the receptioniste was very friendly and helpful.