Candlewood Suites Erlanger - South Cincinnati

The hotel is nice. The rooms are clean. The area is okay. The prices exorbitant. Management: appalling! There are some great staff members. This review isn't about them. This review specifically is in regards to the Hotel Manager and his Queen Bees. His name rhymes with Mavis and one of her names rhymes with Mashly. Absolutely HORRIBLE people. The Hotel Manager feels and believes that the hotel is his "private kingdom," where he does whatever he wants irrespective if those things are in line with IHG standards (everything he does goes against IHG standards). He's constantly unavailable, can always be found on his phone, and yells at everyone, specifically his staff and guests. I wanted to like this place because of the cleanliness, but honestly, nothing is worth interacting with disrespectful, dishonest, and demeaning staff. On our last day there, we witnessed the Hotel Manager and his posy call the cops on a family because their autistic son was having a tantrum in the lobby area. Truly inhumane, and just shameful. It was a whole thing. People filming, and lots of other people intervening on the family's behalf. Evidently, the manager is well-connected with local law enforcement and feels he can do anything he wants and get away with it. Thankfully, witnesses to the event (and myself) made certain that the family was safe. If you value integrity, please patronize somewhere else. It's nice, but there are lots of places that are nicer who don't employ Darth Vader as their Hotel Manager. I should add. This is the only time I've had a negative experience at an IHG hotel. Synopsis: If you don't want to disrespected and be witness to rude hotel staff members call the police on others for no reason, don't stay here.

This is a new hotel just outside of Cincinnati and Florence. Easy access off I 75 and couple miles to Florence. We stayed here for two nights. Employees are very friendly and helpful. The rooms are nice and definitely met our needs. We had 5 in our party and had a one bedroom with a separate living space that had a small kitchen and pull out couch. Large tv in both areas. The only design flaw I found was that the door going between the living area and bedroom when it is open takes up lots of space and is in the way. But that’s obviously a minor issue. Dove bathroom products and nice sized bathroom. Common area is nice they have a workout room and laundry. Nice addition is that the laundry machines are free to use just bring or purchase your detergent. Great place to stay. Will definitely stay here again when back in the area.

Wonderful new hotel that opened 3 weeks ago. Every staff member I encountered was so polite and helpful. Room was spotless and well laid out. Bed was comfy. I would definitely stay here again. FYI, no breakfast or airport shuttle available at this time.