Cruiser49431972608
7 juli 2025
We have to disagree with superlatives. For sure, this is a nice hotel, in a beautiful and tasteful house. We had a nice upper room, with every comfort. The breakfast is very good, with a lot of choice. And the breakfast times are wonderful, until 1 PM, so you can have a nice and leisurely brunch. And the island and the town are really lovely. For us, it was certainly not a rating 5 however, rather between 3 and 4. The hotel is not cheap at all. The welcome was OK, but the information we got about restaurants was in a rush and hardly understandable, names of restaurants hand written on a map and hardly readable. They give you a small printed paper with opening hours of a few sights/museums. For two of them the hours/day were incorrect, whereas the internet sites were fully reliable. Would it be too much to organise a pick up for free at the port? In the end it costs only a couple of euros, but it is about a gesture. We stayed 6 nights and had to leave 1 night early for personal reasons. No reimbursment, no gesture. Of course, this is completely in line with the policy and conditions, no complaint about that. But would it be too much to do a gesture, and reimburse one breakfast (not taken), or give the couple of beers we had in the bar for free? By the way, the cancellation policy of this hotel is extremely severe. We had to pay 50% at reservation (many months ago), and 50% one month before arrival. It was fully in line with the conditions, and the client has the choice to book or not. But we are very experienced travellers, we always book flexible rates for personal reasons, but this hotel simply did not offer that. For us, it is every nice place, but it felt as if money counts for the for the management in the first place. We will probably return to Syros one day, but not sure to that hotel. We have many experiences where a commercial gesture was given in a much more proactive and friendly way.
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