The Mercy Luxury Business Hotel

I was in Kochin recently (Dec 7th-8th) to attend a marriage at Grand Hyatt Kochin, Bolgatty . On finding good reviews here in this portal about The Mercy, MG Road, i spoke to the hotel people and booked a standard AC room for two ( self and wife ). My check in was very smooth, the ppl at the counter are very friendly, proactive and responsive and most importantly, they could communicate in multiple languages. They gave me a room on 3rd floor but i just requested is there any room in the 1st floor, and they immediately provided me a room in the 1st floor ! There is a beautiful restaurant in the 1st floor during the day, and an equally beautiful and open restaurant on the terrace at 6th floor for dinners at night ! Travel desk help is very commendable. The staff is very knowledgeable about their business and could help us on matters relating to local tourism etc. The property is centrally located within the city, with hardly 2 kms from Ernakulam South Railway station (ERS), and other market areas. Kochin itself is away from Kochin International Air Port by about 38 Kms. My stay at the hotel was very comfortable and memorable too, all because of the hospitality of the staff. I'll check in to this hotel for any of my needs in future ! My best wishes to the entire staff at the Hotel . PLN Sarma Chennai

Good place, good staff. I wish the night lamppost wasn’t directly above the bed - i hit my head on it when i woke up in the night. But amenities are great. Greta views of cochin shipyard

Very good dealings. Good hospitality. Very suitable for vfs clients because very very near from vfs

The property location is quite good. Good restaurants and vfs office are walkable. I only had breakfast. Options were limited but tasted good and was priced appropriately. Room was clean and check-in, checkpout was fast. Reception is on floor 1 and on arrival there was no one at entrance of hotel. Some random staff mentioned have to go to floor 1. No welcome drink as mentioned on voucher. Anyways was not keen on the welcome drink but -1 for the not so good experience on arrival

Prime location, friendly staffs. Restaurant food is easily available in rooms. No delay in housekeeping.

We stayed in room 504, which was unclean, damaged pipe fittings in washroom, damaged lock for main door, washroom. No one to pick our luggage to room( finally one of thier staff who helped us) will never book. Breakfast is good and restaurant staff very cooperative. I have requested for 1 hour late checkout, but the staff rejected my request, so i checked out before the time.