Gokulam Park Hotel & Convention Centre

it was overall nice experience.There is a little bit of confusion to identify building as there are two buildings. staffs are cordial and helpful.ample parking space.in the heart of city.

We had a very brief stay in the hotel. We were out up in the annexe side, the convention centre portion. The room was very comfortable and equipped with all amenities... bathroom too. The staff was very helpful.. like advising us to go to the buffet in the main building , I stead of in the restaurant in our building.. also reminding us to take packed breakfast as we had to leave hotel at 3am! I could see it had a pool, gym etc.. which we never got to use due to lack of time

I am writing to formally express my disappointment regarding my recent stay at gokulam park convention center from 24th january 2025 to 25th january 2025. Given the reputation of esteemed group, i did not expect such a poor experience in terms of service and responsiveness. 1. Late checkout commitment not honored before booking on the 24th, i confirmed with your staff about a late checkout till 2:30 pm. However, despite this assurance, i was continuously disturbed by calls from 12 pm on the 25th, even after informing the reception and providing the contact number i initially called. Unfortunately, no action was taken to resolve this unnecessary disturbance. 2. Room allotment & cleanliness issues upon arrival at 9 pm on the 24th, i was allotted a twin-bedded room despite booking for single occupancy. After raising my concern, i was informed that another room (room 918, 9th floor) would be available in 10 minutes after cleaning. However, upon reaching the floor, i noticed the room was already unoccupied, yet it was not well-maintained as per the expected standards of your hotel. 3. Lack of response on lost item on the evening of the 25th at around 8 pm, i realized i had left an apparel item in the room. I immediately contacted the hotel, but i was passed from one number to another before finally connecting with a staff member. I requested an urgent call back as i was leaving the city by 11:30 pm, yet no one has responded to me to date. This complete lack of courtesy and follow-up is unacceptable. As a frequent corporate traveler who has stayed at numerous premium hotels, this experience was truly shocking and disappointing. It raises serious concerns about the service standards and professionalism at your establishment. Sincerely nishad c