Mercure Hotel Frankfurt Eschborn Helfmann Park

Rooms were tired and quite worn but did have a coffee machine. Very limited staff on duty. The desk clerk also served meals in the restaurant and worked behind the bar. Meals were not of a good quality. Buffet breakfast was ok though. The hotel feels out of the way but there is a train station about a 10 minute walk away. If you’re on a limited budget this hotel would suffice but I’d prefer to pay a bit more for something nicer.

One positive aspect is the hotel's location and the comparatively affordable price for a stay, which is certainly a plus for Eschborn. Additionally, there are free parking spaces available over the weekend, which is convenient since the parking garage would otherwise cost a staggering 19 EUR per day. Another advantage is the good shopping options nearby, so you're not dependent on the hotel breakfast. Unfortunately, these positive aspects barely save the day. The rooms are in a deplorable condition—almost disgusting. It seems like they haven’t been renovated for over 10 years. Offering rooms in such a state to guests is simply unacceptable and a strong reason to avoid this hotel in the future. Sticky furniture surfaces, outdated and obsolete TV sets, chipped walls, damaged furniture, and a shower that desperately needs descaling—all of this makes you feel uncomfortable. It feels like the hotel has been abandoned, with the owners just trying to squeeze out the last bit of revenue. The air conditioning, which produced more noise than cooling, added to the negative experience. The only remedy was to open the windows, which wasn't ideal either. And this wasn't just a one-off issue: after rejecting the first room on the 3rd floor due to its condition, the replacement room on the 5th floor was no better. In the end, we left a day early because we simply didn’t feel comfortable.

“Basic” is the correct word to describe this hotel. Although the rooms are clean, as they should be, they should get an upgrade and be renovated, especially the bathroom which is small and outdated. Personnel was friendly. The restaurant in the hotel is overpriced and the waiting time is a bit too much.

Staff incredibly helpful during issues we experienced with air conditioning not working. Parking free. Petrol station and supermarkets on site. 10 minutes from Frankfurt airport if transiting. Room amenities good, would stay again if in the area.

We travelled with an organised tour. The rooms were clean and comfortable but the evening meal was unacceptable. We were given no choices or alternatives, very poor as I have food intolerance. The soup was tepid, no bread rolls available. The meal consisted of a lukewarm chicken breast with cold vegetables and rice with a lukewarm tomato based sauce. Part frozen fruit with small amount of ice cream, which I was unable to eat. Again no alternative. All of the food was brought out on a trolley uncovered, quite clearly all previously prepared. The gentleman serving /collecting dishes it was also covering the bar.

Visited here and reviewed in July 2023, I returned this week in the hope that things may have improved - no improvements it was worse. I’ve just returned home after a 3 night stay for a business trip. Food I ordered on my arrival Monday evening wasn’t particularly tasty, at 15eur for a beef lasagne and 7eur for .75L bottle of water I expected something much better. I couldn’t pay by card, I was told my card wasn’t working - it wasn’t my card at all it was their payment terminal. My room was cold, draughty, permanently smelt of cigarette smoke from people smoking out the front of the hotel under my window, the bathroom smelt mouldy, the room smelt musty and wasn’t particularly clean. The furniture was shabby, walls needed a lick of paint and the bed was really uncomfortable. The breakfasts this time were quite basic, no breakfast tea only herbal - we aren’t all coffee drinkers. When I return to Frankfurt in a few weeks I’ll avoid this hotel and find something nicer elsewhere. Next time I come to Frankfurt I’ll be avoiding this hotel, i