Aparthotel Esquinzo Y Monte Del Mar

Pues nos llevamos una pequeña sorpresa cuando llegamos al hotel, estaba en reforma, la piscina no está a disponible y en ningún momento de la reserva se señaló, fuimos a descansar y muchos ruido...no había agua caliente...las toallas todas rotas y encima cuando llegamos la recepción cerrada y nos dejaron la llave en un sobre pegado al cristal...

Nice find A great hotel, lovely staff, excellent food, but certainly cater for Germans rather than Brits. No English Chanel’s on TV, and rooms not serviced everyday. Some of the instructions are not correct, but if you ask they will sort everything. Bar underneath is great, and beach within walking distance. Modern rooms but if you need a dark room to sleep it’s not for you-corridor light shines through bathroom window which keeps the whole place alight, as the bathroom door is glass!

Worth the trip alittle gem Good check in very friendly and helpful, apartment well presented and spotless,water in the fridge lovely quiet balcony

Perfect stay Three nights stay and so pleased to have booked. Receptionist very welcoming, the room very comfortable and as per the description. Half board meals were delicious and plentiful and the staff were so helpful and engaging. Perfect location to walk a 5 minutes to the stunning beach. Will be revisiting again.

Could not rate this place highly enough! Perfect location and only a short walk to the beach. The price is incredible for the size of the rooms. Will definitely boom again if I return to the island!

RUIN OF HOLIDAY. Monte del Mar/Royal Palm We have stayed at the Esquinzo Monte del Mar 5 times before. Before and on arrival, nothing was mentioned about what was to come. After 2 days they sent us to eat all meals at their other hotel 3 kms away, The Royal Palm. This was not what we wanted at all. Then they announced that there was to be drilling works in the main pool areas. There were mechanical diggers, loud drills and a gang of workmen. The worst thing was how this hotel group treated us. They refused to pay for the full loss or inconvenience we suffered. They offered no alternatives or apologies or any form of thinking of us being put in this position. We had to sort this out ourselves; We moved to another hotel at our own cost. They eventually refunded 7 nights, but not the full 10 nights. The rest of my family in 2 other apartments did not get any refund or help. They took thousands of pounds from us, ignored our loyalty over the years, and instead presented us with stress. When we decided to make an official complaint and asked for the “Hojas de Reclamaciones” form, they did not produce one. The procedure then would be to contact the local police. I tried to complain after getting home. However, this is not possible, hence my writing on social media. IMHO and from our experience, this hotel group will not worry if you have a destroyed holiday or assist you if things go wrong. They are IMHO inhuman and arrogant. Do you really want to risk that? I am still incensed about what they did to us, weeks later.