Ikos Andalusia

What can I say about the Ikos Andalucia. It is without any doubt the best all inclusive resort in the world that we have ever stayed at. We had a superb hotel room with a balcony overlooking the Deluxe Pool and restaurant with the Beach and the sea behind. During our stay we dined at all seven of the different themed superb a’ la Carte restaurants for lunch, breakfast and dinner. We also had lunch at the Chiringuito on the beach and the dined out at Tikitano both were equally fantastic. All the menus at these restaurants have been specially created by top Michelin star chefs, the quality and presentation of the food was outstanding. The service we received was exceptional and every single member of staff could not do enough for us. Nothing was too much trouble. I could easily name every single member of staff for giving us excellent service during our stay. I have shortlisted a selection for of the most memorable below. George @ Ouzo Restaurant Nikos @ The Main Bar Anna @ Customer Relations Team Ivana @ The Main Bar Also not forgetting the delightful Duty Manager Pilar Artacho Miranda. We have also stayed previously at the Ikos Olivia in Halkidiki which was also equally amazing. I would highly recommend Ikos Hotels as a brand to everyone, we will definitely be back again and again. Thank you all.

IKOS Andalusia did not fail to provide the excellent holiday experience for which the IKOS brand is renowned. Everything about the resort met the highest standards, from the rooms, the restaurants - 7 a la carte and 1 buffet style - to the pools and bars. The staff throughout the resort are amazing, always smiling and happy to help. There was always someone available to deal with any queries. The restaurants provide exceptional food and drinks and we ate every night, and some lunchtimes, in one of the seven a la carte restaurants. We lunched twice at Chiringuito on the beach and Darko ensured we were well looked after. Darko also looked after us in Flavors where we chose to have our breakfast every morning. The pools were very well managed with lots of sunbeds, towels and constant drinks and snacks available. You even had your sunglasses cleaned. We did use the spa on one occasion and were disappointed the steam room was not hot enough and there was no jacuzzi but these are the only shortcomings I can think of and they did not spoil our enjoyment during our six night stay. I would definitely recommend IKOS Andalusia.

We had a fantastic stay but I mostly wanted to share how pleased and grateful we were with our babysitter at the hotel, Lydia. Lydia did dinner time and bath time with the kids so that we could join friends in the evening and she was utterly brilliant. The kids loved her and looked forward to their evenings with her. We couldn't have asked for more. Thank you Lydia.

Third visit to an ikos property and they continue to not disappoint. I would like to acknowledge Darko and his team at the beachfront lunch restaurant. Great, great service and just as excited to see him each morning for breakfast. The ikos model works for me.

Positives: beautiful hotel and landscapes, impeccably clean, great amount of activities to do. Room spacious and bed comfy, staff all extremely friendly. Negatives: the most pertinent thing that I must highlight is that my mother (in cancer remission), my sister and I all came down with food poisoning during our stay. We weren’t sure if it was food poisoning or a stomach bug, but having seen a similar experience recounted in a review posted a moment ago, it seems likely that it was the former. I understand that these things happen during mass cooking, but these are not the hygiene standards you expect from a five star hotel. We informed the hotel staff and they confirmed that no other cases had been reported, but we now know this not to be true given the review just posted. I am just thankful that my 85-year-old grandmother didn’t also contract it. While the hotel was luxurious, it did feel manic at times with restaurants being understaffed. Additionally, I was in building 3 and found that at night there was a constant whirring of a generator, not making for a peaceful night’s sleep. It is also true that there were a lot of children but this was perhaps due to it being the Easter holidays, and there were spaces and activities dedicated to children so not sure one can complain (unless hotel advertised as tranquil environment). Lastly, I would have liked to have seen greater transparency regarding the hotel’s commitment to sustainability. I was conscious of the excessive amount of towels being handed out at pools, and thus the general scale of laundering the hotel must require in a region that suffers yearly droughts and water shortages. Additionally, while I understand that it is an international hotel chain and I do appreciate the effort of the staff to speak English, I got the impression that this was almost a pre-requisite for employment. I speak Spanish myself but the staff always resorted to speaking English. This is obviously great for a clientele that is largely British, but I hope that the hotel conducts a sustainable model in caring for the social wellbeing of its staff, particularly in light of the issues that Spain is facing due to mass tourism.

Disappointing experience. We booked three rooms for our party of five and one room was in a different block despite making the reservation last summer. In some restaurants the service was slow or an inaccurate order was received. The fruit salad one morning recycled from the day before and prawns in the Italian were flowery. Three out of five members of our party were in bed for 24 hours vomiting. The hotel offered a doctor at a cost of €400. Despite staff knowing our plight, there was no follow up. The staff are exceptionally polite and friendly despite very few actually speaking Spanish. This is our second Ikos visit. We had an outstanding stay at Ikos Dassia and this experience was lacking. We will not return to to Ikos Andalusia.