Gästanvändare
8 augusti 2023
This place isn’t what I expected, we stay in 4/5 star all the time. First, there is not enough sun loungers around the pool. We got up, went to spend a day around the pool, so put our towel down spent at least 2 hours, on the beds then went to the on-site shop. Only to return 20 minutes later to have another person sat on our beds. This is also done by staff, but seems to only be the English that are having there towels removed. There are day bed, which are supposedly booked up 12 months in advance although always empty with mattresses removed. Staff our rude, and unhelpful. Children’s pool but not allowed to play with any pool toys, balls etc. Called reception several times about missing Tv power cable and Ariel’s told someone would return the call but never did… Apartment, is reasonable! Very dusty due to on-going work on the next phase, broker blinds, dogs barking and howling all day and night, foot paths have dog poo that haven’t been cleaned in 10 days. Unfortunately, they are not very hospitable to the English, couldn’t do enough when we where enquiring to book, as soon as they had our payment, never wanted to know. We travel to Estepona every year to visit friends and family, will certainly not be returning to this place.
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