Hacienda del Mar Member of Meliá Collection

Wonderful stay at this exceptionally nice hotel. beautifully decorated rooms spotless and large, service is outstanding and nothing too much trouble. plenty of food at restaurants to choose and well situated on the coast. bikes available to use on site

We booked last minute as Puente Romano was not available. As we have a big family we had 2 rooms with an average room rate of £700 per night. We had visited the hotel previously and liked it. Unfortunately it has gone downhill significantly. Only the small childrens swimming pool was open (the larger one had been renovated but not signed off) and due to a large convention this meant it was ridiculously crowded. On the first day it took over 1.5 hours to get a drink and some lunch. I complained to the duty manager Gerard whose response was simply "would you like to check out early". Fortunately a senior member of staff Angel intervened and assisted in improving our experience as best he could. One further note about the childrens pool is that the hotel claim it is 26 degrees and this is blatantly not the case as it was baltic. There are now only 2 restaurants open. The breakfast buffet is completely substandard meaning we chose to eat elsewhere. We had a pleasant lunch at the Spiler Beach club but a very average Evening meal at Balthazar (2 hours to wait for our main). This meant we were forced to dine out of the hotel for the remaining days of our stay. It is clear that a contributory factor to the demise of the hotel is its imminent rebranding to become a Gran Melia (happening in Dec 2025) albeit this was strenuously denied by the management. We decided to check out a day early and go to Puente Romano for our last night. The manager offered a good will gesture of 100 euros off our stay of over 7000 euros which was derisory. If you are thinking of staying here before the changeover to Gran Melia I would think again

Terrible service and communication between spa staff. The hotel is closing down so clearly isn't being operated well. Id be mindful of booking here until it is understood what is happening. Not a pleasant experience unfortunately. Look elsewhere!

We had an amazing time! I would opt to eat out for dinner if I was to return but lunch options are great and the drinks are fantastic! Great facilities.

Beautiful property in a great location. Be aware the hotel is rebranding from Kempinski to Melia and will be closed from Oct 1, 2025 until April1 , 2026 when it reopens under the Melia banner. Hope a large portion of the staff is retained as the service and hospitality were awesome (especially the breakfast ladies!)

We are currently staying here and whilst the hotel and food are generally excellent the only restaurant open throughout the day is Spilers as the pool bar and other restaurants are closed. We were not made aware of this at time of booking. This is compounded by the lack of pool service so getting any food or drink is near impossible. You have to hunt down staff who then argue that they are too busy to take your order. Complained to reception in writing twice. Nothing improved.