Kempinski Hotel Bahía

Superb breakfast, helpful team. Complimentary upgraded our room to the better one, received nice surprise for Birthday from Hotel’s team. Only thing what can be improved is entrance into the SPA and environment in it. But overall it is very good place to spend your Holliday’s.

We booked last minute as Puente Romano was not available. As we have a big family we had 2 rooms with an average room rate of £700 per night. We had visited the hotel previously and liked it. Unfortunately it has gone downhill significantly. Only the small childrens swimming pool was open (the larger one had been renovated but not signed off) and due to a large convention this meant it was ridiculously crowded. On the first day it took over 1.5 hours to get a drink and some lunch. I complained to the duty manager Gerard whose response was simply "would you like to check out early". Fortunately a senior member of staff Angel intervened and assisted in improving our experience as best he could. One further note about the childrens pool is that the hotel claim it is 26 degrees and this is blatantly not the case as it was baltic. There are now only 2 restaurants open. The breakfast buffet is completely substandard meaning we chose to eat elsewhere. We had a pleasant lunch at the Spiler Beach club but a very average Evening meal at Balthazar (2 hours to wait for our main). This meant we were forced to dine out of the hotel for the remaining days of our stay. It is clear that a contributory factor to the demise of the hotel is its imminent rebranding to become a Gran Melia (happening in Dec 2025) albeit this was strenuously denied by the management. We decided to check out a day early and go to Puente Romano for our last night. The manager offered a good will gesture of 100 euros off our stay of over 7000 euros which was derisory. If you are thinking of staying here before the changeover to Gran Melia I would think again

My recent stay at the Kempinski Bahía was quite disappointing, especially for a hotel that claims to be 5-star. First, the hotel and its facilities are extremely outdated, and a complete renovation is urgently needed. The lack of staffing was also apparent throughout our stay. Requests were not handled promptly due to the shortage of personnel. We arrived at 3 AM, and to our surprise, there was no one to greet us or assist with our luggage—no bellman in sight. Additionally, we had requested a king-size bed, but instead, we found two single beds pushed together, which was quite uncomfortable. At the pool, the service was equally disappointing. Not only was the quality of the pool bar poor, but we had to get up ourselves to retrieve a menu, as no staff approached us to offer one. The cocktails we ordered were subpar, and when we requested towels and mattresses, it took an unreasonable amount of time for them to be delivered. This hotel unfortunately falls short of its 5-star rating. Based on my experience, it does not even meet the standard of a luxury hotel."