Estepona Hotel & Spa Resort

Die Lage ist super , am Strand aber der Strand ist voll Steine !!! Super Garten , viele Sitzt Möglichkeiten am Pool

We used Estepona as a base to day trip to other cities. Great location of hotel to do this. Easy in / out. Due to slow season we were able to park on street area for free. Called cabs to get into town in the evenings. Front desk called for us and within 5 mins we were in cab. Staff very friendly, service excellent. Rooms were large , clean and comfortable. Beautiful view from our deck. The hotel could use more furniture in the lobby and community areas. Heating at least the outdoor hot tub would have been nice since the pools were too cold to enjoy.

Wifi didn't work with our iOS products (3 iPhones and 1 MacBook), Ffood was generally cold, even the dinner was raw (chicken breast) and could't even be improved after complaining. AC runs too strong, even at high temperatures the room was cold and airflow was uncomfortable. Service and responses to different questions were very bad, they feel like they're superior and the guest is there to just pay the bills. Cannot recommend going there to anyone. Such customer service would never work in other places in the world. Pool was nice though.

Pros: - 1) several really nice pool and pool areas. 2) it has one of the best hotel gyms I’ve seen. Well stocked, spacious (they have a prowler track) and air conditioned. 3) rooms were comfortable and relatively modern. 4) any servers we encountered seemed friendly and helpful. Cons: - 1) there is no water fountain or anywhere to get large bottles of drinkable water. They sell small bottles at the pool bar for about €5 a pop. The only other option is to cross a busy motorway to the local Lidl and carry back your weeks worth of bottled water. 2) no free beach towels (fines for not returning them). We found this petty and unnecessary. 3) the premises is absolutely vast and lifts frequently don’t work. You can cover long distances walking from your room to the restaurant or pool. 4) taxis and access generally: we waited 20 mins for a taxi into the centre. The hotel is not central. 5) check in and check out was very slow. 6) bathroom and shower are lethal. Insufficient bath mats and wet marble are an accident waiting to happen.

Wonderful! A wonderful hotel! This is not 4, a solid 5 stars. We really liked the hotel with its luxurious, comfortable, and spacious rooms. The food is delicious, the breakfasts are excellent, and the dinners are simply magical! The staff deserves special thanks and praise, all guys who work at this hotel. Greetings to Mari Carmen ♥️! We stayed as a family and are very satisfied with our stay. We will definitely come back and recommend the hotel to our friends.

Drinks and food very good but poolside cafe staff lack basic customer service skills and courtesy. Drinks were just slapped down angrily on the table, no communication or even the courtesy to ask who the drink was for, then they walk away without even making eye contact.

We stayed here for one week in sep.22. The hotel has a large parking garage, payed, where you you will be assigned a certain place for your time here. The room was spacious, as was the bathroom. But there is a shower in a bath, which has a very high entry, so eldery or people with mobiliy problems might have troubles getting in. Large balcony, but also in need of TLC. The railing is loose and there is very little privacy, because of the obique layout you can see everyone else. The swimming pool is large enough, at least in sept that was the case, because it was very quiet in the hotel. They would be closing down after a week and refurbishe, we were told. And that is very necessary! The outside looks worn-out at some places, could do with some paint. The hotel had build a new and large fitness area, but that was not accessible for guest. There were a few fitness equipment outside. Too bad we could not use the one inside. Pools were very cold and the first day we were here it smelled bad. But other days that was not the case. The beach was a bit let down for us. Not clean, not appealing, bad odour. Could really use an upgrade! The other disappointment was dinner. We booked the hotel assuming there was a buffet, at breakfast and dinner. That is what the hotel claimed to provide. Breakfast was indeed a buffet, but at dinner there was a menu to choose from, but choices were very limited. After a week we were fed up with it. For desserts there was very few options and really small. And you could only get 1, but when there should have been a buffet, we could have had as many as we had wanted. That is a bit odd. And not what we wanted or booked. For a 4* hotel, they could have done better. But it was also not bad. Hopefully the renovations they say they were going to do, will upgrade the hotel to the 4* level they claim -＞But in the meantime, we have read that's not really the case :(

First class service, huge room - duplex -with sunbeds on terrace overlooking the sea. The food and service in the restaurants were first class. The bed was luxurious and there was everything needed including minibar, shampoos etc. the whole hotel was spotless.

The shower is just lethal. No bath matt for the shower a very steep high shelf and now shower curtain. Resulting in a wet marble. The lack of decent towels is a bit of a liberty to be honest and then they would like to charge you four for each additional towel.. they also dont provide any shampoo a 4 star want to be 5 with no shampoo. Are you serious? I booked again for a second date and asked for the best price €170 per day. Its €112 on *********** and tripadvisor. I feel a bit cheated in all honesty. Will speak to the reception an the restaurant manager in the am. You also dont even get one bottle of water a day. Thats just disgusting. Eqch one is €4. You cant bring drink in from outside to the pool.not even a bottlr of water. Come on its.of us what if we were here with kids?