Black Canyon Inn Unit A4/5

We stayed in one of their nicer suites for a wedding. NO HOT WATER. Maintenance came and they could not fix it…..I had to find this out by calling them from the wedding even though they had our number. They offered to move our room which I explained didn’t make sense as we were returning late from the wedding and leaving in the morning to fly home. No offer to reimburse. Horrible. Another couple at the wedding who are in the same hotel said they had very low water pressure and couldn’t wait to leave. There are so many other options for hotels in the area. Don’t stay here!!!! Cold showers are not fun.

Checked into the Black Canyon Inn room looked adequate but no phone in the room in case of an emergency and there is no cell reception, no ice or ice bucket on the property, no wine glasses in the room, no bottled water (not even one) and for $365 a night these are basic amenities at any lodging facility. Even motel six offers these. It also did not have any shampoo, conditioner etc. Thank heaven we are only here two nights, then moving on! Talked with the manager and he could care less. We told him we were going to do some bad reviews. He said “fine go ahead” he didn’t care. He told me I could go to a grocery store back down in town and buy ice! I assume he expected me to buy an ice bucket also! In all of our years of traveling this country and Europe, we have never stayed at a place that would not provide ice and a means to get in touch with the office should there be an emergency. What does that tell you? Save your money and definitely book somewhere else.

While the property is beautiful, the cancellation policy is archaic. If life happens to you within 60 days of your reservation and you need to shorten or cancel your trip you will NOT receive even a partial refund of the 50% they require you to pay upfront. There are plenty of equally beautiful options in Estes Park with significantly less financial risk.

3 night stay! Room looked exactly like the photos and had a great view! Great location, close to downtown Estes and Rocky Mountain National Park. There were weddings happening while we were there, so parking right outside our room wasn’t always available, but wasn’t a huge deal. Staff was friendly. Would definitely stay here again.

This is our third visit to Black Canyon Inn and my husband and I stayed for 6 nights. We have stayed in a different units each time we have come which is dependent on the number of family members that have come with us. We have been pleased with each of them! We keep returning because we love the location and amenities at Black Canyon. The location is near enough to town but far enough away to be remote. The mountains are just steps away! There is nothing like hiking all day and then coming back to relax and have a snack on our patio and just enjoy the view and wildlife. The unit was very well kept (recently renovated) and very clean. The staff goes above and beyond to keep the property quiet and restful even with all the weddings that they have. We never once heard loud groups! We will return!

This location really is not an "inn" in the common sense of the word. There is no restaurant, no lobby, no hot tub, no recreation activities, etc. It is a relatively small and modest condo development that primarily is focused around a beautiful wedding venue. The overall setting is lovely... serene, secluded, and beautiful. The condos are individually owned, with wildly varying levels of amenity and decoration. Therefore, it is important to select the individual unit that best suits you. The units are built to a residential standard, so the lower units suffer from noises above, including running water and toilet flushing sounds. The upper units might be best if you are a light sleeper. The wording on some units like "deluxe," "luxury," etc. doesn't seem to offer any real level of explanation of the unit. Unit F2, for example, is almost not decorated. I appears to be a corporate unit, since it is the handicapped unit, with a roll-in shower with an oppressive black shower curtain. The kitchen has a few mismatched pieces of silverware and glasses. The view, however, is spectacular. Unit F1 has a great view as well, but is much better furnished and decorated (if you can get past a bathroom door opening into the kitchen, which violates many building codes!). Unit H1 has a great kitchen and bathroom, but only a view of the parking lot and a patio table almost in a parking space. The unit is relatively dark, with only three windows. The ability to combine with the unit above it could be an advantage (but make sure the connecting door is locked!). Of the units our family used, D3 clearly was the favorite, with beautiful, rustic furnishings and a fully stocked kitchen, including spices, appliances, and cooking staples (but where is the toaster?). All the units seem relatively expensive, especially the ones with relatively few amenities. It is a modest resort perfect for family weddings, but don't expect a level of luxury that usually goes with $500 a night rental fees.