mindym678
27 maj 2022
I booked this for two nights for our honeymoon expecting the following : this is the description of services you read on their site: When you open the door to the casual elegance, you'll hear romantic music and see the soft lights glowing ~ you will feel truly pampered. The fully furnished kitchens include complimentary coffee, specialty hot chocolate, tea, gourmet tea latte. Enjoy the continental breakfast, complimentary in your cabin the first morning of your stay. We offer a variety of packages, from 'Wine and Roses" to Massage Therapists who will come to your cabin for a delightful, relaxing one-hour massage for the two of you. None of this is correct!!!! First when I booked the room I emailed to see about the package for our honeymoon and how to book the massage. They send back the picture of the wine, flowers, and strawberries and explain since Covid they no longer due massages. Understandable. But the mention of all other services was never mentioned. We arrived at 11:00 to no music, no soft lighting, fire place didn't work, no flowers or flower petals, no wine, or strawberries. We had complimentary coffee in the room in packages like a motel. The following morning no breakfast either. When I texted them and emailed about the wine, flowers, strawberries, fire place not working, or the wifi password since cell service is one bar. They replied with the message they don't have wifi. No response on the other services that we did not have. After several calls, emails, and texts and stopping by Chamber of Commerce and they explained these are new owners and own Regency Motel so maybe will answer that phone. They did not answer. At 3 pm they said they would send someone to fix the outside gas grill that did not work and the fireplace. By 5 when I messaged again they said someone will be there at 5:30. Someone did come fix fireplace and grill but was not able to explain why no other amenities were given. Needless to say the nice bath tub was amazing. The rest of our experience was HORRIBLE!!! Definitely not worth the $414.00 and thinking this would be a romantic honeymoon.
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